Subscribe Free
in Events

World Passenger Symposium to Focus on Digital Transformation, Data, Personalisation

Posted 29 September 2017 · Add Comment

The International Air Transport Association (IATA) announced that the 2017 World Passenger Symposium (WPS) will focus on how technology, data, customisation and digital transformation will reshape the customer experience of tomorrow.

"Digital transformation is a key strategic driver for our industry. Our customers are telling us what they value through the choices they make: from their preferred digital device to shop for air travel, to what they purchase, to how they check-in, to their onboard service options. The successful airline will use that information to transform themselves and deliver a more personalised experience to passengers. The World Passenger Symposium is a forum to discuss and debate how this transformation can be achieved," said Aleks Popovich, IATA's Senior Vice President, Financial and Distribution Services.

The 7th edition of WPS will take place in Barcelona, 24-26 October. More than 700 high-level delegates from across the travel value chain are expected to attend. 

Highlights:

    20-Year Passenger Forecast presented by Brian Pearce, IATA's Chief Economist

    Results of IATA's 2017 Global Passenger Survey

    The IATA Innovation Day will return for a second year

    The CIO Forum will look at the Digital Airline and Open API

    Presentation of the Travel Innovation Awards

    Launch of the NEXTT project on the future passenger experience 

"Air travellers' service expectations may range from no-frills to luxurious—on the same trip. They are becoming more sophisticated travel shoppers and increasingly selective about what they are willing to pay for. Addressing these widely varying requirements requires innovation and data. WPS brings together experts to share research and learnings," said Nick Careen, IATA's Senior Vice President, Airport, Passenger, Cargo and Security.   

Specialised session tracks will cover: Customising the Travel Experience and Tomorrow's Journey; Distribution and Payment including New Distribution Capability (NDC) user experience and ONE Order; Inflight Entertainment and Connectivity; and Baggage Handling and Tracking. 

* required field

Post a comment

Other Stories
Advertisement
Latest News

Nouvelair pace of change accelerates

Nouvelair, a Tunisian private company operating charter and scheduled flights, will celebrate its 30th anniversary in 2019. Deputy general manager, Chokri Zarrad, shared his ambition for the company with Vincent Chappard.

World Aviation Safety Summit to establish dangerous goods handling strategies

The 6th Annual World Aviation Safety Summit (WASS) will provide a focus on approaches for handling dangerous goods, organizers of the event revealed today. Hosted by the Dubai Civil Aviation Authority, WASS 2018 is set to return for its

Swiss International Air Lines chooses Joramco as maintenance provider

Joramco and Swiss International Air Lines (SWISS) have signed a five-year agreement by which Joramco will perform C-Checks and HMV checks on the SWISS Airbus fleet, A320, A333 and A340.

Why the future of air travel must be digital

How will the aviation industry anticipate and respond to growing numbers of customers with changing habits and expectations? Mohammed Adnane Retmi, head of Orange Applications for Business indirect, Middle East, Africa and Russia

Apollo 15 command module pilot, Col. Al Worden, to attend Bahrain Airshow

In conjunction with the Bahrain International Airshow 2018, U.S. astronaut/scientist/inventor will address industry, military and student leaders, encouraging multilateral partnership to “break through barriers”.

Marrakech gears up for the sixth edition of the Marrakech Air Show

The sixth edition of the Marrakech Air Show, the largest African civil and military aviation event, will be held in Marrakesh between 24th and 27th of October at the Royal Air Force military base in Marrakesh.

DomainH_SK2808161118
See us at
AviationShowBT1110141118Aviation Africa BT0607280219BIAS BT271017161118MEBAA BT1004121218MAPS18_BT1207131118MarrakechAirshow BT2507241018GATM BT1004061118AIME19BTA3005120219