Subscribe Free
in Technology / Aircraft Interiors / Route Planning & Tourism

Travellers Demand Connectivity, Honeywell-YouGov survey shows

Posted 19 May 2015 · Add Comment

New airport technologies will significantly reduce the stress of travelling, according to 97 per cent of UAE travellers surveyed by Honeywell and YouGov.

The 22-question survey polled 500 UAE-based respondents in January this year. The results were announced at a Honeywell press conference at the Airport Show in Dubai today.

Respondents claimed technologies that reduce the extent of human interaction during airport processes such as check-in, baggage drop and, by extension, in-flight services, are necessary to a positive travelling experience.

The result offer a clear demonstration that e-flying is the future of successful, user-friendly airport operations, Norm Gilsdorf, President of Honeywell’s High Growth Regions for the Middle East, Russia and Central Asia, (pictured left) told reporters at the press conference.

“The results show that travellers want to stay connected at all times. They want their experience to be a seamless one, from home to airport to plane to destination: connectivity is the key to their happiness.

“With advances like the e-gates in Dubai, which a lot of other airports don’t have, and facial recognition technology, that whole direction of scanning will get faster and more efficient. The UAE will be where most of those technological advances are seen first,” he said.

75 per cent of those surveyed said they would be willing to substitute one in-flight extra such as in-flight meals, in-flight entertainment (IFE) and extra legroom, in place of fast and reliable on-board Wi-Fi connection.

An agreement between Inmarsat and Honeywell will deliver GX Aviation – high-speed in-flight broadband connectivity of 50MB per second to the aircraft – at “some stage this year,” Gilsdorf told Arabian Aerospace, though there is no official timeline for delivery.

Emirates’ fleet of A380s currently has the broadband service available, though it is limited and incurs costs for better internet access for economy travellers. Honeywell wouldn’t speculate on when other fleets and aircraft would have the technology available for the common traveller.

Just under half of respondents (47 per cent) said the top investment priority for airlines and airports in the coming years should be improving the speed and efficacy of flights.

On the back of such opinion, over a quarter (27 per cent) of UAE-based travellers said they would seek an alternative airline if they experienced delays, diversions or cancellations.

Such a response shows the privilege afforded by the Middle East’s modern airports and airline fleets, Gilsdorf said: “For other regions, like the US or Europe, where delays are so frequent, it wouldn’t be an option.”
 

* required field

Post a comment

Other Stories
Advertisement
Latest News

Qatar trains focus on huge upgrade

A major new training establishment is to be built in Qatar, as part of the support structure for the Gulf nation’s forthcoming massive build-up in military aviation assets. Alan Dron reports.

Etihad Cargo introduces new freighter network

Etihad Cargo has announced a refresh of its global freighter network that will be implemented commencing 1 October, 2018, marking a key milestone in its strategy to simplify its route network and maximise freighter-to-bellyhold

XO Jet becomes part of Vista group

The third largest US business jet charter operator by flight hours, XO Jet, which is part-owned by Abu Dhabi’s Mubadala, has been bought by Vista Global.

Inmarsat and Panasonic Avionics in strategic collaboration for Commercial Aviation

Inmarsat and Panasonic Avionics Corporation (Panasonic) have agreed a strategic collaboration, for an initial ten-year period, that enables them to combine their highly complementary market leading services to offer broadband

Fourth Middle East Safety Summit to go ahead in October in Riyadh

The General Authority of Civil Aviation (GACA), in collaboration with the International Civil Aviation Organization (ICAO), will organise the Fourth Middle East Safety Summit from 2-3 of October 2018 in the capital city of Riyadh.

Predicting what's next in the tailor-made revolution

The fusion of big data, artificial intelligence (AI) and in-flight connectivity is changing the way airlines do business. Steve Nichols looks at how cutting-edge technology is changing what you eat, read, and watch on flights, without

TAA SK0902311218
See us at
AIME19BTA3005120219Cargo BT1004091018Aviation Africa BT0607280219Istanbul Airshow BT22018ASDubai BT1004091018GATM BT1004061118MAPS18_BT1207131118MarrakechAirshow BT2507241018MEBAA BT1004121218BIAS BT271017161118