Subscribe Free
in Airports

Tracking bags drives 66% improvement in baggage delivery

Posted 24 April 2019 · Add Comment

Airlines that are adding tracking at more points of the baggage journey are enjoying a huge improvement in bag delivery globally. The SITA 2019 Baggage IT Insights – officially launched at an event in Abu Dhabi International Airport yesterday – shows that where tracking is done at check-in and loading onto the aircraft, the rate of improvement is as high as 66%.

These results come as the record drop in the baggage mishandling rate achieved globally over the past decade plateaus, with the rate steady at around 5.7 bags per thousand passengers over the past three years. In 2018, the rate was 5.69 per thousand passengers.

Over the past year, an increasing number of airlines and airports have started to introduce tracking at key points in the journey – check-in, loading onto the aircraft, transfers and arrival – to improve baggage management and further reduce the chances of a bag being mishandled. SITA’s research provides the first glimpse of the success of this tracking. It reveals that where bags were being tracked when loaded onto the aircraft, the rate of improvement ranged between 38% and 66% depending on the level of tracking introduced.

Peter Drummond, director of Baggage at SITA, said: “While the mishandling rate has started to plateau over the past few years, this comes against a continued growth in passenger numbers and their bags. In 2018, 4.36 billion travelers checked in more than 4.27 billion bags. More bags makes things more challenging. Everyone across the industry needs to look beyond the process and technology improvements made in the past decade and adopt the latest technology such as tracking to make the next big cut in the rate of mishandled bags.”

Ahmed Juma Al Shamsi, acting chief operations officer at Abu Dhabi Airports, said: “For our passengers the timely delivery of baggage is key to ensuring a seamless passenger experience and therefore an area in which we continue to make further improvements. Looking forward, baggage tracking is fundamental to driving more accurate bag delivery not only at Abu Dhabi International Airport but across the entire passenger journey. We have led the way with the introduction of tracking on arrival and we have already seen significant improvements.”   

Transferring baggage from one aircraft, or airline, to another remains a pinch point in the journey and in 2018 it was again the main reason for bags being mishandled. Transfer bags accounted for 46% of all mishandled bags.

Drummond added: “Transfer is by far the most difficult stage to track a bag as there are multiple airlines and airports involved. However, data from this year’s report shows that tracking at key points in the journey, such as transfers, will go a long way to eliminating mishandling and will allow airlines and their passengers to keep tabs on where their bags are at every step of the way.” 

Over the past decade, total number of mishandled bags per annum has plummeted 47% from 46.9 million in 2007 to 24.8 million in 2018, while the annual bill footed by the industry has shrunk 43% to $2.4 billion, down from $4.22 billion in 2007.

 

* required field

Post a comment

Other Stories
Advertisement
Latest News

Trusted Transguard to transport TRIGEM’s diamonds

Transguard, one of the UAE's security and logistics firm and, a division of the Emirates Group, has signed an agreement with TRIGEM DMCC, an independent diamond service company, to provide exactly that – secure transport services.

Flyadeal fleet circumnavigated the globe 599 times in 2019

Saudi Arabia’s low cost carrier and the Kingdom’s third-largest airline, with its fleet of 14 aircraft, Flyadeal, has travelled more than 24 million kilometres in 2019 – the equivalent of circumnavigating the globe approximately 599

Moody's upgrades DAE's rating to investment grade

Dubai Aerospace Enterprise (DAE) has announced that Moody’s Investors Service has upgraded the corporate family rating of Dubai Aerospace Enterprise (DAE) to Baa3 from Ba1, and the senior unsecured rating of subsidiary DAE Funding

Boeing reports fourth-quarter results

The Boeing Company has reported fourth-quarter revenue of $17.9 billion, GAAP loss per share of ($1.79) and core loss per share (non-GAAP) of ($2.33), primarily reflecting the impacts of the 737 MAX grounding.

Airbus C295 successfully performs wet contacts as a tanker

The Airbus C295 tactical airlifter has successfully achieved its first wet contacts during an air-to-air (AAR) tanker flight test campaign.

Arabian Adventures MICE wins SITE Crystal Award

For the second time in three years, Arabian Adventures Meetings, Incentives & Events (MICE) has won the prestigious SITE Crystal Award for Excellence in Incentive Travel, Africa and the Middle East.

GAS_SK171219190320
See us at
Sofex BT2611020420AVMENA20 BT1309100620AIME BT0801260220AVAFA20BT2607050320MRO_BT161219260220FIL20BT140124720SaudiAirshow21BT2011180221