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TAV’s two airports among Europe’s best in service quality

Posted 2 March 2021 · Add Comment

Zagreb and Skopje airports have received the prestigious Airport Service Quality (ASQ) award by ACI World. Skopje is also recognied as one of the top airports with the best hygiene measures in Europe. The airports are operated by Turkey’s TAV Airports.

Zagreb and Skopje airports have received the prestigious Airport Service Quality (ASQ) award by ACI World.  They are operated by Turkey's TAV Airports.  Image:  TAV Airports

 A member of Groupe ADP, TAV Airports succeeded to place two airports in its portfolio as the best in Europe in service quality. ACI World announced this year’s ASQ awards and Zagreb and Skopje airports top the list among airports with “2-5 million passengers” in Europe. Additionally, based on new hygiene related questions added to the survey questionnaire, ACI has introduced a new award - ‘Best Hygiene Measures by Region’ and Skopje Airport is among the 33 airports awarded worldwide.

 

TAV Airports chief operating officer Kürşad Koçak said: “As TAV, we operate 15 airports in eight countries. During the COVID-19 pandemic, in order to provide a safe travel experience to passengers we have been adapting our operations to the internationally recognized standards and best practices. We follow the needs and expectations of our passengers closely and strive to provide innovative solutions. In all our airports, we’re implementing increased hygiene applications and minimizing physical contact while trying to keep passenger comfort at the highest possible level. With our qualified human resource and our know-how, we became a preferred brand in airport operations on a global scale.”

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