Subscribe Free
in Technology

Smart technology will be fundamental for airlines returning to operations

Posted 11 June 2020 · Add Comment

SITA has said technology is helping airports and airlines safely resume operations and help implement new hygiene measures to restore passenger confidence after a lengthy shutdown due to the COVID-19 pandemic.

Speaking after the Aviation Week webinar event Sebastien Fabre, Vice-President Airline & Airport, SITA said: “The past few weeks have seen airlines across the globe tentatively take to the skies. This is reflected in a resumption in activity across our network and improved baggage volumes, up 55% month-on-month in May where volumes were at a record low.”

 

However, Fabre noted that recovery would be slow. “Our industry must transform the passenger experience to increase traveler safety while balancing economic pressures from slow customer demand. To successfully walk this tightrope and navigate a return to the skies for viable volumes of passengers, airports and airlines need to assimilate new information from governments and health officials, adapt operations immediately and automate processes permanently.”

 

SITA has introduced solutions that allow passengers to use their mobile device as a remote control for touchpoints such as self-bag drop and check-in kiosks, removing the need to touch any airport equipment. "For example, at San Francisco Airport, we have SITA Flex which enables a full mobile and touchless passenger journey. This means travelers can print bag tags from their mobile phone on self-service bag points.” Added Fabre.

 

He noted that technology would be fundamental helping airlines and airports to be compliant with new and fast-changing regulations to restore passenger’s confidence in flying. New preventive measures aimed at limiting risk in the airport and onboard will require a new approach to passenger management.

 

Fabre stated that SITA was rapidly rolling out new solutions that addressed the above challenges, complementing short term hygiene measures such as the use of masks and gloves. These solutions centered on three key areas:

 

Distancing: Using real-time monitoring technologies along with predictive analytics, SITA can ensure appropriate distancing between passengers at key points across the airport. Predictive analytics will also support more proactive planning. There is also an opportunity to extend the boundaries of the airport where key steps such as check-in and bag drop are managed before arriving at the terminal through a passenger’s mobile.

 

Hygiene and Sanitation: SITA is helping reduce the risk of infection by avoiding contact at key touchpoints. Using a combination of biometric and mobile solutions, passengers no longer have to touch a kiosk or surface, managing their journey from their phone.

 

Health checks: In addition to integrating health or thermal checks into key touchpoints such as check-in kiosks, governments will – by leveraging SITA’s risk management solutions – be able to use pre-boarding check (Advance Passenger Processing) and perform analytics on passenger journey data to identify and mitigate potential health risks.

 

He noted for the airports that are not equipped with the native mobile platform, SITA uses technology to remotely control self-service devices such as kiosks with a mobile phone, removing the need to touch any airport equipment.

 

Speaking at the webinar, Jeremy Springall, Vice-President Border Management, SITA said: “We are seeing specific regions wishing to allow limited movement within zones first, for example, the trans-Tasman bubble. For governments, this requires an information-driven approach based on real-time data and responsiveness to handle rapidly changing situations.

 

“A critical element will be for governments to harmonize the approach to checking the validity of health status and sharing this information effectively. Many governments are taking a layered approach to border management, starting well in advance of travel, to identify high-risk passengers before arrival in the destination country, in turn easing the restrictions for low-risk travelers. It’s crucial that health checks in terms of a health ETA or declaration are performed, perhaps up to 72 hours before departure. We’re already starting to see this happen around the world in countries like Thailand and Singapore.”

 

Other Stories
Advertisement
Latest News

TATV - Newsround Feb 4: Bahrain's boost, Nigeria's plans and Dubai's training magic

The first TATV Newsround programme brings an overview of the main talking points in the news from the aviation, defence and aerospace industry in the emerging markets of the Middle East, Africa and South Asia.

IDEX: Collins Aerospace targets Middle East fighter seats

Collins Aerospace is looking at upgrading the F-15 and F-16 aircraft in the Middle East with its next generation ACES 5 ejection seats.

IDEX: Israel’s Aeronautics makes IDEX debut

Israel-based Aeronautics Group, a provider of integrated turnkey solutions based on unmanned systems platforms, payloads and communications for defence and HLS markets, presented its Orbiter 4 STUAS and Orbiter 1K Loitering

Qatar Airways Cargo joins Validaide as a Premium Member

Qatar Airways Cargo has joined Validaide Capabilities Platform as a premium member.

IDEX: Virtual reality training in real time

Visitors had the chance to experience the thrill of flying a fast jet with CAE’s digitally immersive training and operational support solutions at their stand at IDEX in Abu Dhabi.

Covid-19 changes the IT spending priorities for airports and airlines

The COVID-19 pandemic has refocused IT spending priorities for airlines and airports in 2020 as revenue plunged and the industry faced new health and operational requirements needed to keep flying, according to SITA.

IDEX 2021 SK26221
See us at
DAS21_BTAviation Africa 2021 BTNNWorld Defence Show 2022Aviation MENA 2021Arab Aviation Summit BT1002230321IDEX 2021 BT26221