Subscribe Free
in Airports

SITA says airport baggage handling is getting better

Posted 4 May 2017 · Add Comment

According to the SITA Baggage Report 2017, released today, the rate of mishandled bags was 5.73 bags per thousand passengers in 2016, down 12.25% from the previous year and the lowest ever recorded.

Since 2007, the rate of mishandled baggage has fallen 70% due to investment in technologies and process improvements by the world’s airlines and airports. Over the coming 18 months, this is expected to improve even further. IATA members, the majority of the world’s airlines, have adopted a resolution requiring every piece of checked baggage to be tracked along its journey by June 2018.

Ilya Gutlin, SITA President, Air Travel Solutions, said: “It is frustrating for passengers and airlines when bags go missing but the days of not knowing where your bag is will soon to be a thing of the past. We are on the brink of a new era in airline baggage management because the world’s airlines are committing to track baggage throughout its journey. This requires data capture, management and sharing across airlines, airports and ground handlers giving a better view of where each piece of luggage is at every stage. At SITA we are providing several tracking innovations that will allow the air transport community to scale up their tracking capabilities without massive capital investments.”

The IATA Resolution 753 is coming into force in June 2018 and from then every bag must be tracked and recorded at four mandatory points - at check-in; aircraft loading; at transfer between carriers; and on arrival as the bag is delivered back to the passenger. When this is in place airlines will be able to share the information with their passengers and code share partners allowing them to track their bag, just like a parcel. Having this information means passengers will stay informed and all parties involved in their journey can take action if flights are disrupted and their bags are delayed.

A critical pinch-point in the bag handling process is when passengers and their luggage need to move from one aircraft to another, or from one carrier to another. Bags have a higher risk of being mishandled at this time, particularly if connections are tight. In 2016, close to half (47%) of delayed bags were in the process of being transferred. Introducing mandatory tracking at this point of the process will provide real-time data that can be used to avoid delays.

Mishandled baggage negatively affects both the passenger experience and the airline’s finances and SITA’s report shows that the financial costs remain high despite the 12.25% drop in the mishandled rate.  SITA reports that the global bill for recovering and reuniting passengers with their bags was in the order of US$2.1 billion in 2016. 

Gutlin added: “We are using technology to transform baggage management which will improve both the passenger experience and help to reduce the cost to the airlines. To be successful we need to cooperate and collaborate across the industry and challenge ourselves to find new ways of working and sharing data to upgrade the experience for air travelers and to improve operations.”

* required field

Post a comment

Other Stories
Advertisement
Latest News

Why the future of air travel must be digital

How will the aviation industry anticipate and respond to growing numbers of customers with changing habits and expectations? Mohammed Adnane Retmi, head of Orange Applications for Business indirect, Middle East, Africa and Russia

Apollo 15 command module pilot, Col. Al Worden, to attend Bahrain Airshow

In conjunction with the Bahrain International Airshow 2018, U.S. astronaut/scientist/inventor will address industry, military and student leaders, encouraging multilateral partnership to “break through barriers”

Marrakech gears up for the sixth edition of the Marrakech Air Show

The sixth edition of the Marrakech Air Show, the largest African civil and military aviation event, will be held in Marrakesh between 24th and 27th of October at the Royal Air Force military base in Marrakesh.

Salalah International Airport welcomes NordWind Airlines first direct charter flight from Russia

Salalah International Airport has welcomed its first direct charter flight from Moscow Russia, coinciding with the beginning of the winter season in Dhofar (Monsoon season); starting from October to April of each year.

Oman Air wins a prestigious award

Oman Air has been awarded the Signum Virtutis, the seal of excellence, from the Seven Stars Luxury Hospitality and Lifestyle Awards 2018.

Qatar Airways offers limited edition amenity kits to support Breast Cancer Awareness Month

Limited edition pink amenity kits are being offered to Qatar Airways’ passengers throughout the month of October to mark the airline’s continuing support for Breast Cancer Awareness Month.

TAA SK0902311218
See us at
AviationShowBT1110141118MEBAA BT1004121218GATM BT1004061118BIAS BT271017161118Aviation Africa BT0607280219MAPS18_BT1207131118AIME19BTA3005120219MarrakechAirshow BT2507241018