Subscribe Free
in Technology

Royal Jordanian enters partnership with Amadeus

Posted 9 May 2018 · Add Comment

Royal Jordanian has entered a new-term partnership with Amadeus IT Group.

 

The airline has signed for the full Amadeus Altéa suite, meaning its critical systems including reservation, inventory and departure control will be moving onto Altéa technology, as well as renewing its distribution agreement with Amadeus.

The new agreement will support Royal Jordanian’s efforts to enhance the customers' experience from the moment they plan to book until they board the aircraft.

The innovative solutions will make the travel experience seamless by giving passengers more options, like paying for services at the airport or paying a small fee to lock in a fare at a particular price when they book online.

Passengers will also benefit from improved RJ call centre and sales teams who will be better able to offer Royal Jordanian products to customers, allowing for a more flexible offering and personalized packages that suit passenger needs.  In addition, through Amadeus’ Altéa technology Royal Jordanian will have access to the latest NDC capabilities.

Furthermore, during disruption times, passengers will be able to rebook themselves onto flights easily, and use self-service tools to improve their journey, making the overall travel experience smoother and more responsive.

This move sees Royal Jordanian transition away from the current technology environment, in which its processes were handled across multiple vendors and different systems, to a single integrated platform that will allow the airline to better serve passengers and benefit from streamlined internal processes.

The full suite of Amadeus IT solutions will also support Royal Jordanian’s strategy aimed at increasing revenues by upselling ancillary services through multiple channels, improving RJ’s competitiveness and business performance and helping it better measure its key performance indicators.

Royal Jordanian President Stefan Pichler said: “One of the key success pillars in our turnaround plan is the continuous enhancement of passenger services across all touch points. In line with Royal Jordanian's technology strategy, and in an effort to anticipate the evolution of our traveler experience, we are delighted to expand our core systems portfolio in the passengers' service with Amadeus.”

He added: “Through our strong partnership with Amadeus, we are confident that this year will mark the beginning of a digital transformation of our passenger journey. This will include many services, such as ancillary products and a branded fare suite, departure control system, loyalty program, payments platform, online and mobile booking, and many more.”

Maher Koubaa, VP Airlines Middle East, Turkey and Africa at Amadeus said: “We are proud to have been selected as Royal Jordanian’s strategic partner as it embarks on a significant digital transformation that will see its systems modernised to support new, more efficient, revenue-generating processes. We look forward to helping the airline work towards its business goals, while ensuring the passenger experience is kept front of mind.”

* required field

Post a comment

Other Stories
Advertisement
Latest News

Qatar trains focus on huge upgrade

A major new training establishment is to be built in Qatar, as part of the support structure for the Gulf nation’s forthcoming massive build-up in military aviation assets. Alan Dron reports.

Etihad Cargo introduces new freighter network

Etihad Cargo has announced a refresh of its global freighter network that will be implemented commencing 1 October, 2018, marking a key milestone in its strategy to simplify its route network and maximise freighter-to-bellyhold

XO Jet becomes part of Vista group

The third largest US business jet charter operator by flight hours, XO Jet, which is part-owned by Abu Dhabi’s Mubadala, has been bought by Vista Global.

Inmarsat and Panasonic Avionics in strategic collaboration for Commercial Aviation

Inmarsat and Panasonic Avionics Corporation (Panasonic) have agreed a strategic collaboration, for an initial ten-year period, that enables them to combine their highly complementary market leading services to offer broadband

Fourth Middle East Safety Summit to go ahead in October in Riyadh

The General Authority of Civil Aviation (GACA), in collaboration with the International Civil Aviation Organization (ICAO), will organise the Fourth Middle East Safety Summit from 2-3 of October 2018 in the capital city of Riyadh.

Predicting what's next in the tailor-made revolution

The fusion of big data, artificial intelligence (AI) and in-flight connectivity is changing the way airlines do business. Steve Nichols looks at how cutting-edge technology is changing what you eat, read, and watch on flights, without

TAA SK0902311218
See us at
MEBAA BT1004121218GATM BT1004061118Cargo BT1004091018BIAS BT271017161118Aviation Africa BT0607280219Istanbul Airshow BT22018AIME19BTA3005120219MAPS18_BT1207131118ASDubai BT1004091018MarrakechAirshow BT2507241018