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Qatar Duty Free named ‘Airport Retail Operation of the Year'

Posted 10 April 2019 · Add Comment

Qatar Duty Free (QDF) has won the DFNI-Frontier ‘EMEA Airport Retail Operation of the Year’ award for its retail offering and customer service.

 

The ‘EMEA Airport Retail Operation of the Year’ award recognises QDF’s outstanding commercial performance and excellent customer service to more than 30 million passengers annually. The travel retailer was also commended for its commitment to its employees through the QDF Learning Academy, which offers all employees training through its career development program.

Qatar Duty Free senior vice president, Bruce Bowman, said: “At Qatar Duty Free, we strive to provide new, exciting and memorable experiences for our customers, and we are delighted that this has been acknowledged by the duty free industry. Being named ‘EMEA Airport Retail Operation of the Year’ is a significant achievement, and is recognition of our efforts to enhance our customers’ shopping experience.  We will continue to innovate to ensure that our passengers enjoy a five-star travel shopping journey, both in flight and at Hamad International Airport.”

QDF collaborates with Qatar Airways, Hamad International Airport and leading global brands to deliver innovative retail concepts, such as the Qatar Airways Travel Boutique and the world-exclusive Dior La Parfums Podium. In addition, QDF recently opened two souqs in celebration of Qatar National Day selling traditional Arabian products made in Qatar. Earlier this month, Al Jazeera Perfumes, the well-known Qatari fragrance brand, opened its first airport boutique at HIA.

QDF has more than 90 affordable and luxury stores as well as more than 30 restaurants and cafés covering an area of 40,000 square metres at HIA and providing travellers with a world-class shopping experience under one roof. Luxury brands available at the five-star airport include Tiffany & Co., Gucci, Bulgari, Hermès, Hugo Boss, Moncler, Rolex and Harrods.

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