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Oman Airports recognises TAV for service quality

Posted 23 April 2019 · Add Comment

TAV Airports’ subsidiaries ATÜ Duty-Free, BTA and TAV OS has been recognised for the service quality of their operations in Oman’s airports. The event was held at Al Bustan Palace Hotel this week.

 

TAV OS operates at all four airports in Oman, providing meet-and-greet services, carpark management and lounge operations. Its prime-class Lounge in Muscat Airport welcomed 350 thousand passengers in its first year of operation.

Additionally, ATÜ Duty-Free has retail operations in Salalah Airport and BTA provides F&B services consisting of 20 outlets at Muscat Airport.

ATÜ Duty Free GM Ersan Arcan said: “As ATÜ, we always kept the customer as the focus of our operations. We strive to provide the best possible travel experience by answering the needs and expectations of passengers.”

TAV OS GM Bora Isbulan said: “Today we operate 83 lounges at 40 airports in 23 countries around the world. We provide extensive know-how in managing the commercial offer at airports while engaging with passengers through our LoungeMe app, the loyalty program TAV Passport, TAVPort.com and Airporteasy.com platforms.”

BTA CEO Sadettin Cesur added: “This award by Oman Airports is very valuable for us as we aim to further our service quality in all our operations all around the world.”

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