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New technology to aid passenger experience

Posted 8 September 2018 · Add Comment

Technologies to improve the passenger experience are all the rage at the moment and the latest of these, the V8 Smart Aviation VTM and the V8 Mobile Aviation Companion have been launched to the market by Emerico Private.

The two new technologies, unveiled at the London Aviation Festival, are claimed to streamline the travelling experience of air passengers, with the V8 Smart Aviation VTM providing a one-stop self-service facility for ticket purchase, boarding pass printing, check-in, luggage tag retrieval, seat upgrades and live video calling while the V8 Mobile Aviation Companion is a first in aviation technology, linking the staff with their passengers to transform the way that in-flight service and cabin operations and informed both pre-boarding and during flight.

Francis Lai, the CEO of Emerico said: “We aim to create a seamless experience between digital channels and brick and mortar to give airline companies and airport operators a competitive advantage to improve and enhance the overall air travel experience for the passenger. The goal is to turn one of air travel’s most time-consuming and tedious experiences – waiting in a queue – into something hassle-free to give more personal control over their travel experience.”
The unit features two digital communication technologies. One being used by flight crew which allows staff to check the passenger manifest, meal selections, special needs and to keep track of any inventories or purchases by the passenger.

The V8 Mobile Aviation Companion can be used by passengers to browse and shop the duty-free catalogue, make inflight purchases via the secure EVM payment system and communicate any changes in needs directly to flight crew.
Demonstrations at the London event showed the intuitive touchscreen making the process of printing boarding passes, luggage tags, and even making secure payments, simple for passengers. The one-stop pre-departure system features state of the art security technologies such as biometric facial and fingerprint recognition, live video calling and remote assistance capabilities. The V8 Smart Aviation VTM is designed to easily fit in to off-site locations for passenger convenience.
The live video assistance technology enables passengers to check-in and manage their flight at their own convenience and request for live video assistance if needed. Though the video connection, a customer support specialist can connect and take control of the VTM in real-time, to assist customers and make changes to their check in process while communicating directly with the customer.
 

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