Subscribe Free
in Technology

New technology to aid passenger experience

Posted 8 September 2018 · Add Comment

Technologies to improve the passenger experience are all the rage at the moment and the latest of these, the V8 Smart Aviation VTM and the V8 Mobile Aviation Companion have been launched to the market by Emerico Private.

The two new technologies, unveiled at the London Aviation Festival, are claimed to streamline the travelling experience of air passengers, with the V8 Smart Aviation VTM providing a one-stop self-service facility for ticket purchase, boarding pass printing, check-in, luggage tag retrieval, seat upgrades and live video calling while the V8 Mobile Aviation Companion is a first in aviation technology, linking the staff with their passengers to transform the way that in-flight service and cabin operations and informed both pre-boarding and during flight.

Francis Lai, the CEO of Emerico said: “We aim to create a seamless experience between digital channels and brick and mortar to give airline companies and airport operators a competitive advantage to improve and enhance the overall air travel experience for the passenger. The goal is to turn one of air travel’s most time-consuming and tedious experiences – waiting in a queue – into something hassle-free to give more personal control over their travel experience.”
The unit features two digital communication technologies. One being used by flight crew which allows staff to check the passenger manifest, meal selections, special needs and to keep track of any inventories or purchases by the passenger.

The V8 Mobile Aviation Companion can be used by passengers to browse and shop the duty-free catalogue, make inflight purchases via the secure EVM payment system and communicate any changes in needs directly to flight crew.
Demonstrations at the London event showed the intuitive touchscreen making the process of printing boarding passes, luggage tags, and even making secure payments, simple for passengers. The one-stop pre-departure system features state of the art security technologies such as biometric facial and fingerprint recognition, live video calling and remote assistance capabilities. The V8 Smart Aviation VTM is designed to easily fit in to off-site locations for passenger convenience.
The live video assistance technology enables passengers to check-in and manage their flight at their own convenience and request for live video assistance if needed. Though the video connection, a customer support specialist can connect and take control of the VTM in real-time, to assist customers and make changes to their check in process while communicating directly with the customer.
 

* required field

Post a comment

Other Stories
Advertisement
Latest News

Nouvelair pace of change accelerates

Nouvelair, a Tunisian private company operating charter and scheduled flights, will celebrate its 30th anniversary in 2019. Deputy general manager, Chokri Zarrad, shared his ambition for the company with Vincent Chappard.

World Aviation Safety Summit to establish dangerous goods handling strategies

The 6th Annual World Aviation Safety Summit (WASS) will provide a focus on approaches for handling dangerous goods, organizers of the event revealed today. Hosted by the Dubai Civil Aviation Authority, WASS 2018 is set to return for its

Swiss International Air Lines chooses Joramco as maintenance provider

Joramco and Swiss International Air Lines (SWISS) have signed a five-year agreement by which Joramco will perform C-Checks and HMV checks on the SWISS Airbus fleet, A320, A333 and A340.

Why the future of air travel must be digital

How will the aviation industry anticipate and respond to growing numbers of customers with changing habits and expectations? Mohammed Adnane Retmi, head of Orange Applications for Business indirect, Middle East, Africa and Russia

Apollo 15 command module pilot, Col. Al Worden, to attend Bahrain Airshow

In conjunction with the Bahrain International Airshow 2018, U.S. astronaut/scientist/inventor will address industry, military and student leaders, encouraging multilateral partnership to “break through barriers”.

Marrakech gears up for the sixth edition of the Marrakech Air Show

The sixth edition of the Marrakech Air Show, the largest African civil and military aviation event, will be held in Marrakesh between 24th and 27th of October at the Royal Air Force military base in Marrakesh.

DomainH_SK2808161118
See us at
MAPS18_BT1207131118AIME19BTA3005120219AviationShowBT1110141118MEBAA BT1004121218GATM BT1004061118Aviation Africa BT0607280219MarrakechAirshow BT2507241018BIAS BT271017161118