Subscribe Free
in Technology

New technology to aid passenger experience

Posted 8 September 2018 · Add Comment

Technologies to improve the passenger experience are all the rage at the moment and the latest of these, the V8 Smart Aviation VTM and the V8 Mobile Aviation Companion have been launched to the market by Emerico Private.

The two new technologies, unveiled at the London Aviation Festival, are claimed to streamline the travelling experience of air passengers, with the V8 Smart Aviation VTM providing a one-stop self-service facility for ticket purchase, boarding pass printing, check-in, luggage tag retrieval, seat upgrades and live video calling while the V8 Mobile Aviation Companion is a first in aviation technology, linking the staff with their passengers to transform the way that in-flight service and cabin operations and informed both pre-boarding and during flight.

Francis Lai, the CEO of Emerico said: “We aim to create a seamless experience between digital channels and brick and mortar to give airline companies and airport operators a competitive advantage to improve and enhance the overall air travel experience for the passenger. The goal is to turn one of air travel’s most time-consuming and tedious experiences – waiting in a queue – into something hassle-free to give more personal control over their travel experience.”
The unit features two digital communication technologies. One being used by flight crew which allows staff to check the passenger manifest, meal selections, special needs and to keep track of any inventories or purchases by the passenger.

The V8 Mobile Aviation Companion can be used by passengers to browse and shop the duty-free catalogue, make inflight purchases via the secure EVM payment system and communicate any changes in needs directly to flight crew.
Demonstrations at the London event showed the intuitive touchscreen making the process of printing boarding passes, luggage tags, and even making secure payments, simple for passengers. The one-stop pre-departure system features state of the art security technologies such as biometric facial and fingerprint recognition, live video calling and remote assistance capabilities. The V8 Smart Aviation VTM is designed to easily fit in to off-site locations for passenger convenience.
The live video assistance technology enables passengers to check-in and manage their flight at their own convenience and request for live video assistance if needed. Though the video connection, a customer support specialist can connect and take control of the VTM in real-time, to assist customers and make changes to their check in process while communicating directly with the customer.
 

* required field

Post a comment

Other Stories
Advertisement
Latest News

Abu Dhabi International welcomes high number of passengers during Eid-Al-Fitr holiday

Abu Dhabi International Airport (AUH) handled 564,042 passengers during the nine-day-long Eid-al-Fitr holiday, the beginning of the summer season.

Qatar Airways wins four 2019 APEX Passenger Choice awards

Qatar Airways has won four out of six 2019 Airline Passenger Experience Association’s (APEX) Passenger Choice Awards.

RJ operates 266 extra flights to cater for the seasonal demand

Royal Jordanian(RJ) has started operating extra flights on different sectors and increased the frequency of its scheduled operations to the stations that see remarkable demand on travel in the summer season.

Oman Air achieves IATA NDC Level 4 Certification

Oman Air has received the level 4 New Distribution Capability (NDC) certification from International Air Transport Association (IATA).

Etihad Airways expands partnership with Amadeus to foster long-term

Amadeus and Etihad Airways have announced an extension of their longstanding partnership for distribution services across channels.

Qatar Airways touches down in Lisbon

Qatar Airways’ first ever passenger flight to Portugal landed at Lisbon Airport on Monday 24 June 2019.

Luxivair SK2404240719
See us at
MEBAA BT2006260919Dubai AS BT2006211119ACCA19_BT_2404091019DIAC19_BT264161119