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Marhaba offers safety first at Dubai airports

Posted 17 June 2020 · Add Comment

Marhaba, Dnata's airport hospitality brand, has enhanced its offering to help Dubai passengers enjoy a safe, seamless and worry-free travel experience throughout their journey.

 

Marhaba offers worry-free travel at Dubai airports. Image: Dnata

In addition to its popular Airport Meet & Greet and Chauffeur Services, Marhaba also provides innovative Home Check-in and Baggage Disinfection Services, enabling travellers to safely and quickly complete the flight check-in process at any location in Dubai, up to 24 hours before their flight.

 

Marhaba's Home Check-in Services are delivered by its sister company, DUBZ, a leading baggage technology and logistics company. During the home check-in process, DUBZ agents check in travellers for their flights, print their boarding passes, weigh and tag their baggage and ensure that they are delivered to the airport and loaded onto the aircraft. All baggage is treated with disinfectant to remove any germs and provide protection from microbes for up to 72 hours. At the airport, customers are met by Marhaba agents who fast-track them through immigration.

 

Having recently relaunched its Meet & Greet and Chauffeur Services in Dubai, Marhaba has implemented a number of measures to ensure the safety and wellbeing of customers and agents. Each Marhaba agent wears gloves and a mask, and abides by social distancing guidelines while assisting passengers at the airport. Marhaba's chauffeurs also adhere to safety protocols, and the cars undergo strict disinfecting procedures after each trip. The number of passengers in each vehicle is limited to two in standard cars or three in SUVs. Immediate family members are exempt from these restrictions and are able to travel in cars together in groups larger than three people, as per current UAE regulations. 

 

Steve Allen, divisional senior vice president, UAE airport operations and travel, Dnata said: "We are thrilled to expand our offering to ensure a safe and seamless travel experience for Dubai travellers. Taking advantage of our innovative solutions, customers can enjoy complete peace of mind throughout their journey, from a quick and easy home check-in process to the delivery of their disinfected baggage at their destination airport. We are confident that our new services will be popular among customers, whose safety and comfort are taken care of by our professionally trained marhaba agents at Dubai International. We will continue to enhance our services to deliver more value for travellers."

 

Omar Abou Faraj, CEO and co-founder of DUBZ, said: "Travel is crucial to all of us, and that is why we have worked hard to add more value by providing long-lasting baggage disinfection as part of our home check-in service. Ultimately, we hope to give people peace of mind to enjoy worry-free holidays once again."

 

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