Subscribe Free
in Airports

Hamad International launches second phase of its Smart Airport Programme

Posted 28 May 2019 · Add Comment

Hamad International Airport (HIA) has launched the second phase of its Smart Airport programme which sets to initiate a major digital transformation of the passenger journey through facial biometric recognition across all key passenger touch points.

 

The system, currently under trial, is a central piece of the airports digital strategy and combines passengers’ flight, passport, and facial biometric information in a single electronic record at the self-check-in kiosk or mobile app. Subsequently, only the passenger’s face is required for verification at the self-service bag-drop, automated security gate, and the automated boarding gate, making the experience fast and seamless. Knowledge of exactly where the passengers are in their journey at the airport will also aim to help further improve the renowned on-time at HIA.

The successful completion of the first major phase of HIA’s Smart Airport program has proven to be extremely popular, with up to 40% of the home carrier Qatar Airways’ passengers preferring to self-check-in; and a further 20% opting for self-bag-drop. The swift process vastly improves customer experience and allows more passengers to be managed without physical expansion of the check-in facilities. It also empowers HIA passengers by offering total control of their journey from arrival to departure.

Badr Mohammed Al Meer, chief operating officer at HIA said: “In line with our vision and strategic plan, we continue to invest in customer-centric innovative technology to provide fast, seamless and enjoyable travel experience to be the airport of choice for our discerning customers. Our approach to identity management is unique and holistic, in that we foresee wide-scale deployment of biometric capability across both mandated and voluntary passenger touch points while addressing customer data privacy concerns in line with relevant local and international regulations.”

HIA’s Smart Airport programme is helping optimise operational processes; and utilisation of resources and assets at the airport, for instance, the Service Delivery Measurement system enables real-time monitoring of passenger wait times, thus allowing tactical decisions to recover service levels by deploying additional resources when the wait time exceeds targets.

* required field

Post a comment

Other Stories
Advertisement
Latest News

GE Aviation offers fuel dashboard at no cost to EMS customers

GE Aviation is offering a new digital fuel dashboard at no cost to commercial airline customers using GE's event measurement system (EMS), enabled by Microsoft Azure.

Podcast: Abu Dhabi's innovations laying out a new future

This week's Arabian Aerospace podcast looks at an innovative use of drone technology underway in Abu Dhabi.

Airbus provides update on March commercial aircraft orders and deliveries

Airbus has said it is now revising its production rates downwards to adapt to the new Coronavirus market environment.

The smart Phoon

Eurofighter Typhoon aircraft for Kuwait and Qatar will incorporate an advanced active electronically scanned array (AESA) radar that is claimed to be the most advanced in the world. Jon Lake reports.

Speed merchants

Few scenarios are more time-sensitive than aircraft on the ground (AOG) situations, and it has given rise to ultra-fast delivery of spares. Chuck Grieve looks at how leading players meet the demand.

Flydubai Cargo continues to enable the movement of vital goods in the region

Flydubai has allocated six Next-Generation Boeing 737-800 aircraft to operate as all-cargo flights to enable the movement of essential goods across its network and beyond.

GALF SK2702240620
See us at
AVMENA20 BT1309100620SaudiAirshow21BT2011180221MAPS2020 BT1102171120Arabian Trav Mark BT1603010720