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Hamad International Airport recognised as Best Airport for Passenger Experience

Posted 13 May 2019 · Add Comment

Hamad International Airport (HIA) has been named the “Best Airport for Passenger Experience” for the second consecutive year in a study by AirHelp, an air passenger rights specialist. Qatar Airways has also been ranked as the number one airline for the second consecutive year.

The study ranked 72 airlines and 132 airports on punctuality, quality of service, dining and shopping experiences. It also included an extensive survey amongst thousands of people around the world to gather information on their customer service, queues, cleanliness, dining and shopping experiences at their local airports. AirHelp used the time performance statistics for each airport to calculate flight time arrivals.

Badr Mohammed Al Meer, chief operating officer at Hamad International Airport said: “It is a pleasure to receive this ranking from AirHelp and to witness that HIA is recognised by our passengers and partners. HIA will continue to raise the bar and introduce innovations in the passenger experience to provide travellers with exceptional services. We dedicate this success to our strong customer-centric vision and our employees for the hard work and commitment that helps HIA stand out on the global spectrum.” 

Henrik Zillmer, AirHelp’s CEO and co-founder added: “AirHelp analyzed 132 airports and found that customers enjoyed the best experience at Hamad International Airport. All airports were rated based on on-time performance (60% of the score), service quality (20%), and food and shopping options (20%). HIA is also ranked as one of the top airports in the world for on-time performance (8.3 out of 10), while air passengers are very pleased with the service quality (8.5) and food and shopping available there (8.5) and consider it among the best found at airports around the world. On behalf of AirHelp, I commend Hamad International Airport for consistently offering travellers a superior experience.”

Badr Mohammed Al Meer, chief operating officer at Hamad International Airport

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