Subscribe Free
in Airports

Hamad International Airport marks record number of passengers in 2019

Posted 6 January 2020 · Add Comment

Hamad International Airport (HIA) has announced that it has served a record 38,786,422 passengers in 2019, which is the most number of passengers it has served since the start of its operations in 2014, making 2019 HIA’s most successful year yet.

 

This also shows a year-on-year growth of 12.44% compared to passenger numbers in 2018.

Eight new passenger destinations were added to HIA’s global network in 2019 which were Davao- Philippines, Rabat- Morocco, Izmir-Turkey, Gaborone- Botswana, Langkawi- Malaysia, Mogadishu- Somalia, Malta and Lisbon- Portugal. Three new cargo destinations were also added to HIA’s network which are namely Istanbul, New York and Almaty.

Fifteen airlines operating at HIA increased their weekly flight frequencies including Kuwait Airways, Salam Air, Philippine Airlines, Oman Air and Air India Express. HIA also welcomed two new airline partners, namely, Air India and Tarco Aviation. This lead to HIA handling a total of 232,917 aircraft movements in 2019, which is 5.57% more than the previous year.

Badr Mohammed Al Meer, chief operating officer at Hamad International Airport stated: “2019 has been a spectacular year for HIA, having broken our record for the most number of passengers ever served since commencing our operations. It was also an exciting year for the airport as the gateway to some of the world’s biggest sporting events including the IAAF World Athletics Championships Doha 2019 and the FIFA Club World Cup Qatar 2019 which were successfully hosted by the State of Qatar. Looking ahead, we’re focused on increasing our operational capacity through our major airport expansion project which is a vital part of the airports rapid growth and the country’s preparations to host the 2022 World Cup and beyond.”

HIA announced its multi-phased airport expansion plan in 2019. Phase A of the expansion is set to comprise of a central concourse linking concourses D and E and will increase the airport’s capacity to more than 53 million passengers annually by 2022. Phase B, which will be completed after 2022, will extend concourses D and E to further enhance the airport’s capacity to more than 60 million passengers annually. The expansion project will also feature a 10,000 sqm indoor tropical garden, a 268 sqm water feature, 11,720 sqm of landscaped retail and F&B space and 9,000 sqm of world-class Al Mourjan lounge. 

HIA also introduced innovative solutions in 2019 to achieve operational excellence and enhanced passenger experience in the terminal. The airport implemented advanced software solutions for passenger forecasting and queue measurement which provides real time passenger traffic forecasting as well as calculating waiting times and throughputs which are visualized on a live dashboard, allowing the airport to keep waiting times in check. The software has enabled the operational staff to be proactive and stay agile in the terminal’s dynamic environment.

Along with HIA’s self-check-in and self-bag-drop kiosks, which was introduced in the terminal to provide passengers with a faster and smoother check in process, HIA recently introduced ten automated security gates at the pre-immigration area, so passengers can scan their own boarding cards and proceed to immigration, providing passengers with a truly autonomous travel experience.

HIA was voted as the “Best Airport in the Middle East” for the third consecutive year in 2019 at the 16th Annual Global Traveller’s GT Tested Reader Survey Awards in Los Angeles, recognising it for its outstanding performance in providing an exceptional experience to travellers. It received the “Best Passenger Experience Initiative” silver award at the Future Travel Experience (FTE) Asia Awards 2019 in Singapore in November 2019 in recognition for the second phase of its Smart Airport Program. It was also named the “Best Airport for Passenger Experience” for the second consecutive year in a study by AirHelp, the world’s leading air passenger rights specialist.

* required field

Post a comment

Other Stories
Advertisement
Latest News

Qatar Airways and Malaysia Airlines announce codeshare expansion

Qatar Airways has expanded its codeshare cooperation with Malaysia Airlines, starting from 27 January 2020.

Airbus demonstrates first fully automatic vision-based take-off

Airbus has successfully performed the first fully automatic vision-based take-off using an Airbus Family test aircraft at Toulouse-Blagnac airport.

TAV adds Palm Beach to its lounge portfolio

Turkish airport operator TAV Operations Services’ has added to its portfolio of airports following Washington-Dulles and New York JFK Airports in the USA with Florida Palm Beach International Airport.

Gulf Air adds Nice to its route network

Commencing from July 2020, the airline will offer two weekly flights operated by an Airbus 321neo aircraft.

Universal establishes new ground support base in Istanbul

Universal Aviation, has opened Universal Aviation Turkey, based at Ataturk Airport in Istanbul to provide supervisory ground support for business aircraft at all airports across Turkey.

Turkey’s launches flights to Medina and Batumi

Pegasus Airlines has expanded its network with the launch of two new routes.

MRO_SK161219260220
See us at
AVAFA20BT2607050320AVMENA20 BT1309100620MRO_BT161219260220FIL20BT140124720Sofex BT2611020420AIME BT0801260220SaudiAirshow21BT2011180221