Subscribe Free
in Technology

Hamad International Airport completes first major phase of its Smart Airport Programme

Posted 30 October 2018 · Add Comment

Hamad International Airport (HIA) has announced the successful completion of the first major phase of its Smart Airport programme, which will enable the home carrier Qatar Airways to process more than 25% of its passengers using self-service check-in and bag-drop facilities.

 

In partnership with SITA and CCM, HIA has successfully commissioned 62 next-generation self-service check-in kiosks and 12 self-service bag drops including future biometric technology capability. The kiosks are spread across the departures check-in hall and enable passengers to check-in, print boarding passes and bag tags; tag their bags; and drop them at the bag drop before proceeding to border control. A mobile Automated Visa Document Check, which is the first of its kind in any major airport worldwide has also been implemented which enables ground services agents to check a passenger’s visa documentation before continuing their journey.

Although the self-service kiosks and bag drop facilities are currently exclusive to Qatar Airways passengers, the plan is to extend these services to foreign airline passengers in the future.  It is estimated that the processing would eventually be up to 40 per cent faster, vastly improving customer experience; and allowing more passengers to be processed without major capital investments for physical expansion of check-in facilities. High quality and homogeneity were key criteria, resulting in a unique and luxurious design of the new self-service facilities, which have been fully available to the passengers since 15 October 2018.

Qatar Airways Group Chief Executive,  Akbar Al Baker, said: “As Qatar Airways’ home and hub, Hamad International Airport is the airline’s five-star gateway to the world. Initiatives like the Smart Airport program put the passenger at the heart of the airport’s strategy, helping make it one of the most technologically advanced and operationally efficient airports in the world.”

Badr Mohammed Al Meer said: “In line with our vision and strategic plan, we continue to invest in customer-centric innovative technology to provide fast, seamless and enjoyable travel experience and to be the airport of choice for our discerning customers”.

* required field

Post a comment

Other Stories
Advertisement
Latest News

Emirates to operate A380 to Glasgow

Emirates will introduce a daily A380 service for a temporary period between Glasgow and Dubai from 16 April 2019. It will be the first time the popular double decker aircraft will operate on a scheduled basis to Scotland.

Qatar Airways GCEO hosts roundtable with global media to discuss airline’s expansion plans

Qatar Airways Group chief executive, Akbar Al Baker, hosted a media roundtable with global media to discuss the airline’s rapid expansion plans during Qatar’s annual Doha Forum conference in Doha on 16 December 2018.

RJ launches a 60-second self check-in service at Queen Alia Airport

Royal Jordanian passengers can now self check-in at Queen Alia International Airport using the Common Use Self Service (CUSS) kiosks, available in the departures terminal.

Flydubai launches new routes to Europe

Flydubai has announced the start of flights to Budapest in Hungary and Naples in Italy.

New 787-9 joins Oman Air fleet

Oman Air has taken delivery of its new Boeing 787-9 Dreamliner that it has on order for 2018. This comes at a time when the airline is continuing its trajectory of rapid growth and expansion.

Gulf Air launches stopover travel packages for Bahrain

Gulf Air has announced the launch of new stopover travel packages designed to promote Bahrain as a tourist destination to its customer base.

TAA SK0902311218
See us at
Aviation Africa BT0607280219MECAS_BT171218130219SaudiAirshowBT0711140319ACCA19_BT2141218280219AIME19BTA3005120219