Subscribe Free
in Technology

Hamad International Airport completes first major phase of its Smart Airport Programme

Posted 30 October 2018 · Add Comment

Hamad International Airport (HIA) has announced the successful completion of the first major phase of its Smart Airport programme, which will enable the home carrier Qatar Airways to process more than 25% of its passengers using self-service check-in and bag-drop facilities.

 

In partnership with SITA and CCM, HIA has successfully commissioned 62 next-generation self-service check-in kiosks and 12 self-service bag drops including future biometric technology capability. The kiosks are spread across the departures check-in hall and enable passengers to check-in, print boarding passes and bag tags; tag their bags; and drop them at the bag drop before proceeding to border control. A mobile Automated Visa Document Check, which is the first of its kind in any major airport worldwide has also been implemented which enables ground services agents to check a passenger’s visa documentation before continuing their journey.

Although the self-service kiosks and bag drop facilities are currently exclusive to Qatar Airways passengers, the plan is to extend these services to foreign airline passengers in the future.  It is estimated that the processing would eventually be up to 40 per cent faster, vastly improving customer experience; and allowing more passengers to be processed without major capital investments for physical expansion of check-in facilities. High quality and homogeneity were key criteria, resulting in a unique and luxurious design of the new self-service facilities, which have been fully available to the passengers since 15 October 2018.

Qatar Airways Group Chief Executive,  Akbar Al Baker, said: “As Qatar Airways’ home and hub, Hamad International Airport is the airline’s five-star gateway to the world. Initiatives like the Smart Airport program put the passenger at the heart of the airport’s strategy, helping make it one of the most technologically advanced and operationally efficient airports in the world.”

Badr Mohammed Al Meer said: “In line with our vision and strategic plan, we continue to invest in customer-centric innovative technology to provide fast, seamless and enjoyable travel experience and to be the airport of choice for our discerning customers”.

* required field

Post a comment

Other Stories
Advertisement
Latest News

Middle Eastern airlines’ freight volumes decreased 6.7% in August

The International Air Transport Association (IATA) has released data for global air freight markets showing that demand, measured in freight tonne kilometers (FTKs), contracted by 3.9% in August 2019, compared to the same period in

Routes to beat the wildlife smugglers

The illegal trade in wild animals and animal products amounts to around $23 billion a year, much of it operating around the air transport sector. Now, however, the fightback has started, as Anuradha Deenapanray reports.

Embraer’s E190-E2 programme named 2019 PMI Project of the Year

Embraer’s E190-E2 has received the prestigious 2019 PMI Project of the Year Award in a ceremony held in Philadelphia, PA, USA.

Etihad Airways to increase services between Abu Dhabi and Beirut

Etihad Airways will increase capacity between Abu Dhabi and Lebanon’s capital, Beirut, by upgrading the current daily Airbus A321 service to a Boeing 787-9 Dreamliner from 27 October, 2019.

Qatar engineers lead the way with Rolls-Royce VR tool

Qatar Airways engineers are using a ground-breaking virtual reality (VR) tool from Rolls-Royce for refresher training on the Trent XWB engine after the Gulf carrier became the global launch partner for the tool in April.

Joramco joins the list of elite MRO providers

Amman-based Joramco, the MRO and engineering arm of Dubai Aerospace Enterprise (DAE), has become the first independent MRO in the MENA region to receive the EN9110:2018 certification.

WASS SK0210101219
See us at
AVAFA20BT2607050320Dubai AS BT2006211119DIAC19_BT0509161119BIDEC BT0108301019AVMENA20 BT1309100620Global Aircraft Maintenance BT0910061119