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Etihad enhances Verified to Fly service

Posted 15 September 2021 · Add Comment

Etihad Airways has upgraded its Verified to Fly service to offer a more streamlined and personalised service through its website.

 

Image:  Etihad Airways

The upgrade makes the process quicker and easier for Etihad’s guests to ensure they have all the required COVID-related documents before leaving for the airport. Seven days ahead of travel, all guests will receive a personalised email informing them of the documents required for their destination. These travel documents can now be uploaded directly to the ‘Manage my Booking’ page of etihad.com, up to 72 hours before departure.

 

The new website functionality replaces the email upload system which was launched by the airline in May 2021. The new upload process guides travellers through the process of uploading and shows the specific documents needed to get verified for their chosen destination. 

 

Once uploaded, the documents will be checked and guests will receive an email confirming they have met all requirements for their flight. Additionally, travellers can check the status of their submission at any time by logging onto Manage my Booking at etihad.com. As a result, they can begin their journey with complete peace of mind and will also benefit from a significantly faster check-in at the airport.

 

John Wright, vice president airports and network operations, Etihad Airways, said: “Etihad’s hugely popular Verified to Fly service has been used by more than 110k guests already and has now been further improved and streamlined. The service has significantly reduced airport check-in times, and provided much-needed reassurance to our guests that they have already met all Covid-19 travel requirements before they reach the airport.”

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