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Etihad Cargo revamps website

Posted 11 October 2021 · Add Comment

Etihad Cargo has revamped the etihadcargo.com portal.

 

Image:  Etihad Cargo

Following customer feedback, the site also now incorporates a new dynamic map of the carrier’s global network which provides detailed information on Etihad Cargo teams and its global network outstation capabilities.

 

Migrating to a customer-centric platform has cut the time customers take to complete a booking from more than two minutes previously to less than 45 seconds, equating to only 12 clicks, compared 23 needed before.

 

New features such as requesting shipping quotes, booking ad-hoc prices which have been negotiated offline and booking shipments based on arrival timelines have been introduced to streamline the user experience. Customers will also have the ability to create and manage booking templates based on previous purchases.

 

“With a fresh look and feel incorporating key features requested by customers, the site’s entire user experience has been enriched to provide improved response time and functionality across customers’ booking journeys,” explained Martin Drew, SVP Sales and Cargo at Etihad Aviation Group.

 

Etihad Cargo’s ongoing digital investment follows soaring online trade. The carrier registered 60 per cent growth over the past year and currently received 42.4 per cent of its booking online through its own portal and aggregators.

 

“The digital portfolio investment builds on the success of Etihad’s Cargo’s iCargo platform and underlines the commitment to become a leading digitised air cargo carrier that constantly innovates to sharpen the overall customer service value proposition,” Drew added.

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