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Etihad Airways awards IBS Software a multi-year contract

Posted 16 October 2017 · Add Comment

IBS Software (IBS) has been selected by Etihad Airways for implementing its award winning cargo management solution, iCargo. The multi-million dollar, multi-year contract was signed in Abu Dhabi last week.

The engagement will see iCargo system manage the airline’s air cargo sales and operations worldwide, automating its network-wide booking, pricing and capacity management functions with real-time revenue management based evaluation capabilities. iCargo will also perform real-time shipment status monitoring and quality management as shipments traverse its extensive network.

David Kerr, Senior Vice President, Etihad Cargo, said: “iCargo will enable us to be available to our customers 24 hours a day through a fully integrated online booking portal. This will significantly enhance our customer service offering.

“We are also working with IBS to develop the functionality to support our customers with our product provision, loyalty programme and incentives programme. The development of this platform will allow Etihad Cargo to implement end-to-end integration of processes, provisioning for real-time data and greater operational efficiencies.”

“To be chosen yet again by a leading airline is a reiteration that iCargo is the most definitive air cargo management solution in the world today. We welcome Etihad Airways to the growing list of iCargo customers and expect to be a transformational partner in their quest to achieve increased operational efficiencies, cost optimisation and growth. This alliance is a testimony to our capability, professionalism and commitment to add value to the business requirements of global airlines. This is a strategic milestone for IBS and heralds the beginning of a long and productive business relationship,” said VK Mathews, Executive Chairman, IBS Group.

 

 

 

 

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