Subscribe Free
in Flight Services & Support

Etihad Airways and Norlands celebrate the 2000th Flying Nanny

Posted 23 March 2017 · Add Comment

Etihad Airways has celebrated the graduation of its 2000th Flying Nanny, continuing its relationship with Norland, the respected UK-based higher education college which specialises in 'early years' education.


This Norland approved training ensures that Etihad Airways’ highly trained cabin crew members who transfer to become Flying Nannies, can combine their service and hospitality expertise with an appreciation of the childcare skills required to ensure outstanding service and inflight care for the airline’s younger guests. 

The bespoke training programme, devised by Norland specifically for the Etihad Airways Training Academy, provides cabin crew with the skills to support families on longhaul flights. 

Linda Celestino, Etihad Airways' Vice President Guest Experience, said: “Flying with a young family can be daunting, even for our most experienced guests, and the Flying Nanny role demonstrates our understanding of their needs and our unwavering commitment to making the journey as relaxing, entertaining and comfortable as possible - for both parent and child.”

Flying Nannies were introduced by Etihad Airways in September 2013, and are onboard to provide an extra pair of hands and to allow parents more personal time while they entertain the children.

Claire Burgess, Head of Research, Consultancy and Training at Norland, who has been delivering the training at Etihad Airways’ headquarters since the Flying Nanny initiative began, commented: “This milestone reflects how successful the Flying Nanny programme has been for Etihad Airways, and it proves that Norland’s expertise continues to make a positive impact on the passenger experience.

In September 2016, the airline introduced a new Flying Nanny Kit as part of a new range of ‘Etihad Explorers’ children’s activity packs, to keep its younger guests occupied while onboard. The kit promotes greater interaction between nanny and child and contains an extensive range of fun items including Origami, games, pom-poms, flight certificates, tools for magic tricks and face-painting, and a ‘Flying Nanny stamp of approval’ which the nanny can use to reward children during their in-flight activities.

* required field

Post a comment

Other Stories
Advertisement
Latest News

Abu Dhabi Airports kicks off Safety Week

Abu Dhabi Airports has kicked off this week its annual Safety Week with a series of activities designed to increase awareness of aviation safety standards and best practices among its employees and airport stakeholders.

Emirates takes delivery of its last Boeing 777-300ER aircraft

Emirates has received the final Boeing 777-300ER aircraft on its order books.

Virgin Galactic completes historic first spaceflight

History was made yesterday as Virgin Galactic’s SpaceShipTwo, VSS Unity, landed from her maiden spaceflight.

Why Etihad turned tail on partnerships

Etihad Airways is looking closer to home for growth as it plots a new course following major problems at some of its equity partner airlines. Alan Dron reports.

MEBAA conference covers interesting and key topics

In future, business aviation will be as ubiquitous as driving a car – according to Badr Al-Olama, Head of Aerospace, Mubadala Investment Company, who delivered a dramatic vision of the sector’s future in a keynote speech at the second day

Royal Air Maroc welcomes first GEnx-powered Boeing 787-9 Aircraft

Royal Air Maroc (RAM) has received its first GEnx-1B-powered Boeing 787-9 Dreamliner aircraft. RAM will eventually operate a fleet of nine GEnx-powered B787 Dreamliners.

TAA SK0902311218
See us at
ACCA19_BT2141218280219SaudiAirshowBT0711140319AIME19BTA3005120219Aviation Africa BT0607280219