Subscribe Free
in Flight Services & Support

Etihad Airways and Norlands celebrate the 2000th Flying Nanny

Posted 23 March 2017 · Add Comment

Etihad Airways has celebrated the graduation of its 2000th Flying Nanny, continuing its relationship with Norland, the respected UK-based higher education college which specialises in 'early years' education.


This Norland approved training ensures that Etihad Airways’ highly trained cabin crew members who transfer to become Flying Nannies, can combine their service and hospitality expertise with an appreciation of the childcare skills required to ensure outstanding service and inflight care for the airline’s younger guests. 

The bespoke training programme, devised by Norland specifically for the Etihad Airways Training Academy, provides cabin crew with the skills to support families on longhaul flights. 

Linda Celestino, Etihad Airways' Vice President Guest Experience, said: “Flying with a young family can be daunting, even for our most experienced guests, and the Flying Nanny role demonstrates our understanding of their needs and our unwavering commitment to making the journey as relaxing, entertaining and comfortable as possible - for both parent and child.”

Flying Nannies were introduced by Etihad Airways in September 2013, and are onboard to provide an extra pair of hands and to allow parents more personal time while they entertain the children.

Claire Burgess, Head of Research, Consultancy and Training at Norland, who has been delivering the training at Etihad Airways’ headquarters since the Flying Nanny initiative began, commented: “This milestone reflects how successful the Flying Nanny programme has been for Etihad Airways, and it proves that Norland’s expertise continues to make a positive impact on the passenger experience.

In September 2016, the airline introduced a new Flying Nanny Kit as part of a new range of ‘Etihad Explorers’ children’s activity packs, to keep its younger guests occupied while onboard. The kit promotes greater interaction between nanny and child and contains an extensive range of fun items including Origami, games, pom-poms, flight certificates, tools for magic tricks and face-painting, and a ‘Flying Nanny stamp of approval’ which the nanny can use to reward children during their in-flight activities.

* required field

Post a comment

Other Stories
Advertisement
Latest News

Emirates to showcase its A380 at Saudi International Airshow

Emirates will be showcasing its flagship Airbus A380 for two days at the first ever Saudi International Airshow.

Etihad Airways to increase flights to London

Etihad Airways will increase its flights from Abu Dhabi to London Heathrow, from three to up to four daily services, to meet peak demand during the month of April.

IATA releases 2018 airline safety performance results

The International Air Transport Association (IATA) released data for the 2018 safety performance of the commercial airline industry showing continuing safety improvements over the long term, but an increase in accidents compared to

Airbus certifies A400M Cargo Hold Tanks refuelling unit

Airbus has successfully completed the certification flight tests for the A400M Cargo Hold Tanks (CHT) refuelling unit, taking a new step towards the full certification of the aircraft for air-to-air refuelling operations as a tanker.

MEBAA Show Morocco bringing business aviation to North Africa

The MEBAA Show Morocco will bring business aviation to the North African region, according to announcements made at a recent local press conference by Ali Alnaqbi, Founding & Executive Chairman of the Middle East & North Africa Business

Flydubai announces second-half profit of AED 157 million

Flydubai has announced its financial results for the reporting period ending 31 December 2018.

Connect MEIA SK1402010519
See us at
IQPC 3CACBT290150319Aviation Africa BT0607280219Connect MEIA BT1402010519ACCA19_BT2141218280219SaudiAirshowBT0711140319