Subscribe Free
in Technology

Etihad Airways and Elenium to showcase voice activated self-service kiosk

Posted 21 March 2019 · Add Comment

Etihad Airways and Elenium, a provider of automation technology solutions, will together demonstrate how a newly developed voice activated self-service kiosk, bag drop and boarding gate facility will revolutionise the travel experience by taking facial recognition technology to new heights.

 

The demonstration will take place at Passenger Terminal EXPO (PTE) in London between 26 – 28 March.

Using cloud technology, artificial intelligence (AI), computer vision and natural human interfacing, Etihad Airways and Elenium will demonstrate how they will change the way consumers travel by showcasing the airport experience of the future. 

Jorg Oppermann, VP HUB and Midfield Operations, Etihad Airways said: “With biometric installations increasing across airports globally, Etihad is recognising the growing demand to streamline not just the passenger verification process but to also decrease passenger queues and to increase operational efficiency.

“As a leading global airline, Etihad’s unique collaboration with Elenium will allow us to use their advanced technologies and expertise to cultivate new ideas for the aviation industry and foster the vision of future travel.”

A key area of cooperation involves the use of technologies from Elenium, Amazon Web Services (AWS), the cloud computing subsidiary of Amazon Inc, and Etihad Airways. Together at PTE, the three entities will demonstrate a test concept for a seamless travel experience across the entire customer journey from booking to arrival at the final destination.

A new check-in experience 

    Passengers check-in to their flight and register their biometric data on their mobile device before arriving at the airport, reducing queues at the airport.

    Using AI, new baggage-drop terminals scan and memorise each suitcase placed on the belt and assign it to the guest reservation, removing the need for tagged luggage.

    Using biometrics, passengers are identified and offered a personalised duty-free shopping experience through a voice interactive display, catered to the individual’s interests and needs, and also utilising floor space efficiently.

    Customer Service Kiosks are available throughout the terminal to assist with airport information, provide ancillary opportunities, and because the kiosks are portable, disruption management.

    Passengers will board their flight by walking through boarding channels which will automatically validate them without the need for a printed boarding pass - a faster, safer system.

Mike Papamichael, VP Technology and Innovation, Etihad Airways said: “The technological vision and strategy is to make the guest journey a frictionless and digitally enabled experience across all channels and touch points at the airport. Etihad’s relationship with Elenium builds on this vision and along with our micro services strategy, allows us to co-create and develop innovative self-service and biometric solutions for greater flexibility and a seamless guest experience.”

Etihad Airways will also white label the Elenium Voyager App which features booking management, passenger check-in, passport validation, timatic auto check, facial biometric enrolment, payment wallet, itinerary management (hotel, transfer, car etc.) and companion functions.

Aaron Hornlimann, Elenium Automation’s chief executive officer said: “Together with Etihad, we have imagined how artificial intelligence and cloud computing can be used to reinvent the passenger experience by using voice recognition and biometrics. Our vision is for passengers to simply walk through the airport unencumbered by the legacy of kiosk touch screens and the need to scan a boarding pass.”

* required field

Post a comment

Other Stories
Advertisement
Latest News

Emirates takes off to Mexico City

Emirates has taken off to Mexico City, marking the airline's first passenger flight to Mexico.

Gulf Air expands international sales with APG

Gulf Air has signed up with APG to benefit from their latest ticketing solution APG IET being a worldwide solution for airlines wishing to develop their global sales by interlining.

Etihad Airways becomes first airline to raise funds tied to UN sustainable development

Etihad Airways has become the first airline to secure funding for a project based on its compatibility with the Sustainable Development Goals of the United Nations.

Emirates Cabin Crew recognised as world’s best at World Travel Awards Grand Final

Emirates cabin crew has been named World's Leading Cabin Crew 2019 at the World Travel Awards (WTA) Grand Final Gala Ceremony.

Airbus supports Grand Prix Abu Dhabi with latest Radio Technologies

Airbus was chosen as the official secure communications technology provider for the Abu Dhabi Grand Prix.

GlobalData releases report on what the aviation industry can expect in 2020

Aircraft issues, sustainability, regulation, consolidation and long haul low-cost profit problems to shape airline industry in 2020, said GlobalData.

GAS SK021019190320
See us at
AVMENA20 BT1309100620SaudiAirshow21SK2011180221AVAFA20BT2607050320Sofex BT2611020420