Subscribe Free
in Technology

Etihad Airways and Elenium to showcase voice activated self-service kiosk

Posted 21 March 2019 · Add Comment

Etihad Airways and Elenium, a provider of automation technology solutions, will together demonstrate how a newly developed voice activated self-service kiosk, bag drop and boarding gate facility will revolutionise the travel experience by taking facial recognition technology to new heights.

 

The demonstration will take place at Passenger Terminal EXPO (PTE) in London between 26 – 28 March.

Using cloud technology, artificial intelligence (AI), computer vision and natural human interfacing, Etihad Airways and Elenium will demonstrate how they will change the way consumers travel by showcasing the airport experience of the future. 

Jorg Oppermann, VP HUB and Midfield Operations, Etihad Airways said: “With biometric installations increasing across airports globally, Etihad is recognising the growing demand to streamline not just the passenger verification process but to also decrease passenger queues and to increase operational efficiency.

“As a leading global airline, Etihad’s unique collaboration with Elenium will allow us to use their advanced technologies and expertise to cultivate new ideas for the aviation industry and foster the vision of future travel.”

A key area of cooperation involves the use of technologies from Elenium, Amazon Web Services (AWS), the cloud computing subsidiary of Amazon Inc, and Etihad Airways. Together at PTE, the three entities will demonstrate a test concept for a seamless travel experience across the entire customer journey from booking to arrival at the final destination.

A new check-in experience 

    Passengers check-in to their flight and register their biometric data on their mobile device before arriving at the airport, reducing queues at the airport.

    Using AI, new baggage-drop terminals scan and memorise each suitcase placed on the belt and assign it to the guest reservation, removing the need for tagged luggage.

    Using biometrics, passengers are identified and offered a personalised duty-free shopping experience through a voice interactive display, catered to the individual’s interests and needs, and also utilising floor space efficiently.

    Customer Service Kiosks are available throughout the terminal to assist with airport information, provide ancillary opportunities, and because the kiosks are portable, disruption management.

    Passengers will board their flight by walking through boarding channels which will automatically validate them without the need for a printed boarding pass - a faster, safer system.

Mike Papamichael, VP Technology and Innovation, Etihad Airways said: “The technological vision and strategy is to make the guest journey a frictionless and digitally enabled experience across all channels and touch points at the airport. Etihad’s relationship with Elenium builds on this vision and along with our micro services strategy, allows us to co-create and develop innovative self-service and biometric solutions for greater flexibility and a seamless guest experience.”

Etihad Airways will also white label the Elenium Voyager App which features booking management, passenger check-in, passport validation, timatic auto check, facial biometric enrolment, payment wallet, itinerary management (hotel, transfer, car etc.) and companion functions.

Aaron Hornlimann, Elenium Automation’s chief executive officer said: “Together with Etihad, we have imagined how artificial intelligence and cloud computing can be used to reinvent the passenger experience by using voice recognition and biometrics. Our vision is for passengers to simply walk through the airport unencumbered by the legacy of kiosk touch screens and the need to scan a boarding pass.”

* required field

Post a comment

Other Stories
Advertisement
Latest News

Qatar Airways and Malaysia Airlines announce codeshare expansion

Qatar Airways has expanded its codeshare cooperation with Malaysia Airlines, starting from 27 January 2020.

Airbus demonstrates first fully automatic vision-based take-off

Airbus has successfully performed the first fully automatic vision-based take-off using an Airbus Family test aircraft at Toulouse-Blagnac airport.

TAV adds Palm Beach to its lounge portfolio

Turkish airport operator TAV Operations Services’ has added to its portfolio of airports following Washington-Dulles and New York JFK Airports in the USA with Florida Palm Beach International Airport.

Gulf Air adds Nice to its route network

Commencing from July 2020, the airline will offer two weekly flights operated by an Airbus 321neo aircraft.

Universal establishes new ground support base in Istanbul

Universal Aviation, has opened Universal Aviation Turkey, based at Ataturk Airport in Istanbul to provide supervisory ground support for business aircraft at all airports across Turkey.

Turkey’s launches flights to Medina and Batumi

Pegasus Airlines has expanded its network with the launch of two new routes.

Sofex SK2611020420
See us at
AIME BT0801260220MRO_BT161219260220AVAFA20BT2607050320Sofex BT2611020420AVMENA20 BT1309100620FIL20BT140124720SaudiAirshow21BT2011180221