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Emrill opens airside BICSc-certified training at Dubai International Airport

Posted 12 September 2018 · Add Comment

Emrill, a UAE facilities management company, has reinforced its commitment to bringing the highest internationally benchmarked cleaning standards to the aviation industry through the commencement of BICSc certified training at Dubai International, Terminal 3.


This move furthers Emrill’s mission to fully embed internationally recognised facilities management standards into the airside environment and to raise overall industry standards.

British Institute of Cleaning Science (BICSc) is the largest independent, professional and educational body within the international cleaning industry, with over 25,000 individual and corporate members in the UK and overseas.

The aim of BICSc is to raise the standards of education and build awareness of the cleaning industry through professional standards and accredited training. As part of the initiative, Emrill has opened a dedicated training room situated airside at Dubai International and permanently based a BICSc certified assessor inside Terminal 3 to support its team of 740 cleaning and janitorial staff. The airside BICSc training room facilitates the ongoing training of cleaning and janitorial staff from twelve nationalities working in various shifts on the 24 hour, seven day a week airport facilities management contract.

Dorothee Stein, head of facility care operations at Dubai Airports said: “This initiative by Emrill to establish a BICSc certified training facility onsite at Dubai International (DXB) is a welcome development that will go a long way in improving operational efficiency and enhance service delivery across the airport. Our association with Emrill goes back to 2015 when we first contracted them for facilities management cleaning services at DXB and we are pleased with their reliability and quality of service.”

Dorothee Stein, head of facility care operations at Dubai Airports

Alex Davies, managing director of Emrill explained the new development by saying: “The opening of a dedicated BICSc training room in this airside location at Dubai International demonstrates our commitment to tailoring our services to the unique needs of aviation industry clients and is part of our strategic business objective to further grow our footprint in airport and aviation facilities management. 

“The new facility consists of a real-life environment training room with cleaning and housekeeping mock-ups and colour-coded static displays of equipment and materials meaning our BICSc assessor can deliver certified ongoing training courses without staff needing to leave the airport environment. This type of ongoing training and up-skilling throughout the entire company has resulted in a 17 per cent increase in internal staff promotions over the past year at Emrill and has helped us to meet our talent development and retention targets, while most importantly improving the user experience for airport customers,“ Davies concluded. 

In addition to soft facilities management services, Emrill also provides a range of NICEIC accredited technical and hard services to airport and aviation operators throughout the UAE.

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