Subscribe Free
in Airports

Emirates resumes on-ground services for premium customers

Posted 30 June 2020 · Add Comment

From 1 July, Emirates' premium customers can once again enjoy the airline's signature Chauffeur Drive service (CDS) and airport lounge at its Dubai hub.

Emirates resumes on-ground services for premium customers on July 1.  Image Emirates Airlines

 

Emirates will open one lounge in Terminal 3 Concourse B, Dubai International Airport (DXB) to serve First Class, Business Class and eligible Emirates Skywards members from 1000hrs on 1 July. Lounge guests will enter through biometric gates using facial recognition to reduce contact. More Emirates lounges in Dubai and around the world are planned to be opened in the coming months.

 

The 9,209 square metre space in DXB will offer Emirates' premium customers a quiet haven to relax and recharge prior to their flights, operating with a reduced seating capacity and increased space between each occupied seat to aid social distancing. Masks are mandatory in the lounge, as in the airport.

 

Lounge facilities and amenities have been modified to ensure customer comforts are offered in keeping with the highest health and safety standards, reducing contact and risk of infection. Food in the lounge are now offered in hygienically sealed meal boxes, including vegetarian options, instead of a buffet offering. Complimentary beverages, including spirits, will be offered in single serve bottles. Wine and champagne, served from shared bottles, will be temporarily unavailable.

 

The lounge will be sanitised and fumigated at the end of each day. In addition, throughout the day, lounge employees will sanitise each seat and table after each customer leaves. Emirates Lounge employees will wear personal protective equipment (PPE) for the customers', as well as their own protection.

 

On 1 July, Emirates will also resume its complimentary Chauffeur Drive service for First and Business Class customers in Dubai and other cities. The cars in Dubai are cleaned and disinfected inside and out at the end of each shift. The drivers in Dubai will wear masks and gloves, and stringent checks are in place to ensure the drivers are fit for work. The "high touch" points of the vehicle such as door handles, and the handles of each customer's luggage will be sanitised at the end of the trip. Child car seats are available on request and are disinfected and then shrink wrapped after each use. Each car will be limited to 3 customers and masks are mandatory for passengers in Dubai. Larger vehicles, which can accommodate 4 passengers, are available on request.

 

At the airport, multiple measures have been put in place to ensure the health and safety of travellers including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers. Dubai International airport also employs enhanced disinfecting and deep cleaning throughout the terminal.

 

On board, premium customers continue to enjoy privacy in Emirates' First Class Suites and spacious comfort on Emirates' Business Class lie-flat seats, with the assurance of the highest levels of hygiene. To mitigate contact in the cabin, onboard services have been modified and social areas including the A380 onboard lounge are closed. Cabin crew are dressed in PPEs and Emirates has also added a cabin service assistant (CSA) to the crew complement on flights over 1.5 hours to ensure lavatories are cleaned at frequent intervals.

 

Emirates' aircraft cabins have been fitted with advanced HEPA air filters which remove 99.97% of viruses and eliminate dust, allergens and germs from cabin air for a healthier and safer on-board environment. After its journey and on landing in Dubai, each aircraft will go through enhanced cleaning and disinfection processes to ensure safety and proper sanitation.

 

 

Other Stories
Advertisement
Latest News

TATV - Newsround Feb 4: Bahrain's boost, Nigeria's plans and Dubai's training magic

The first TATV Newsround programme brings an overview of the main talking points in the news from the aviation, defence and aerospace industry in the emerging markets of the Middle East, Africa and South Asia.

IDEX: Collins Aerospace targets Middle East fighter seats

Collins Aerospace is looking at upgrading the F-15 and F-16 aircraft in the Middle East with its next generation ACES 5 ejection seats.

IDEX: Israel’s Aeronautics makes IDEX debut

Israel-based Aeronautics Group, a provider of integrated turnkey solutions based on unmanned systems platforms, payloads and communications for defence and HLS markets, presented its Orbiter 4 STUAS and Orbiter 1K Loitering

Qatar Airways Cargo joins Validaide as a Premium Member

Qatar Airways Cargo has joined Validaide Capabilities Platform as a premium member.

IDEX: Virtual reality training in real time

Visitors had the chance to experience the thrill of flying a fast jet with CAE’s digitally immersive training and operational support solutions at their stand at IDEX in Abu Dhabi.

Covid-19 changes the IT spending priorities for airports and airlines

The COVID-19 pandemic has refocused IT spending priorities for airlines and airports in 2020 as revenue plunged and the industry faced new health and operational requirements needed to keep flying, according to SITA.

IDEX 2021 SK26221
See us at
IDEX 2021 BT26221Arab Aviation Summit BT1002230321Aviation Africa 2021 BTNNDAS21_BTAviation MENA 2021World Defence Show 2022