Subscribe Free
in General Aviation

Dnata's new customer service centre for export cargo opens

Posted 10 October 2016 · Add Comment

Dnata's new customer service centre for export cargo customers was officially inaugurated today by Sheikh Ahmed bin Saeed Al Maktoum, chairman and chief executive of Emirates Airline and Group.

Located in Dubai Airport Free Zone - Freight Gate 5, this new export centre marks the beginning of a product improvement program for airlines, freight forwarders and shippers. Spanning over 5,000 sqm with 50 dedicated staff, the centre is expected to serve approximately 700 customers a day and handle 25,000 tons of export cargo per month. With new export counters, a Cargo Integrated Command Centre (CICC), all government agencies on its premises, a special cargo acceptance area, and a new office space for airline and freight forwarding customers, the centre ensures collaborative product delivery.

“What we see today is the result of meticulous planning, creative thinking and most of all, listening to our customers. We are looking to bring about further efficiency, cost-saving and surpass our customers’ expectations. We take pride in being a leader in cargo handling, and it’s important to constantly raise the bar when it comes to innovation and customer service. I believe this new centre really demonstrates our commitment to providing a secure and efficient environment for our customers’ cargo needs,” said Gary Chapman – president Dnata and Group Services.

Located in the new customer service centre, the CICC is an industry first for the region. The main purpose of the CICC is to enhance the customer service experience, and ease the process of information flow between all cargo stakeholders. The CICC will function 24/7 representing all process stakeholders and will ensure the efficient and optimal management of workforce, facilities and processes, thus increasing productivity of cargo services. It will serve to monitor, troubleshoot and enable quick-decision making to enhance movement and efficiency of cargo. 

“While we have accomplished a great deal, we are always looking to innovate and offer better service to our customers. They have come to expect that of us, and we are constantly looking at ways to improve. We have exciting plans ahead, the evolution of this facility will see the opening of an import customer service centre, as well as additional storage and handling capacity for our export customers,” said Chapman.

* required field

Post a comment

Other Stories
Advertisement
Latest News

Why the future of air travel must be digital

How will the aviation industry anticipate and respond to growing numbers of customers with changing habits and expectations? Mohammed Adnane Retmi, head of Orange Applications for Business indirect, Middle East, Africa and Russia

Apollo 15 command module pilot, Col. Al Worden, to attend Bahrain Airshow

In conjunction with the Bahrain International Airshow 2018, U.S. astronaut/scientist/inventor will address industry, military and student leaders, encouraging multilateral partnership to “break through barriers”

Marrakech gears up for the sixth edition of the Marrakech Air Show

The sixth edition of the Marrakech Air Show, the largest African civil and military aviation event, will be held in Marrakesh between 24th and 27th of October at the Royal Air Force military base in Marrakesh.

Salalah International Airport welcomes NordWind Airlines first direct charter flight from Russia

Salalah International Airport has welcomed its first direct charter flight from Moscow Russia, coinciding with the beginning of the winter season in Dhofar (Monsoon season); starting from October to April of each year.

Oman Air wins a prestigious award

Oman Air has been awarded the Signum Virtutis, the seal of excellence, from the Seven Stars Luxury Hospitality and Lifestyle Awards 2018.

Qatar Airways offers limited edition amenity kits to support Breast Cancer Awareness Month

Limited edition pink amenity kits are being offered to Qatar Airways’ passengers throughout the month of October to mark the airline’s continuing support for Breast Cancer Awareness Month.

DomainH_SK2808161118
See us at
GATM BT1004061118MAPS18_BT1207131118AIME19BTA3005120219MarrakechAirshow BT2507241018MEBAA BT1004121218BIAS BT271017161118AviationShowBT1110141118Aviation Africa BT0607280219