Subscribe Free
in People

Dassault Aviation names senior VP of Worldwide Falcon Customer Service & Service Center Network

Posted 15 January 2019 · Add Comment

Dassault Aviation has appointed Jean Kayanakis to a newly created position, senior vice president, Worldwide Falcon Customer Service & Service Center Network.

 

The new role encompasses responsibility for customer service activities, Dassault’s service center network organisations, plus the Operational and Pilot Support Department.

Kayanakis was most recently general manager of Dassault Falcon Service (DFS), the largest European-based aircraft service company offering tailored and comprehensive maintenance services to Falcon operators as well as charter operations and aircraft management. DFS is based at Le Bourget airport in Paris and Mérignac airport in Bordeaux.

“This is a new, comprehensive approach to customer service at Dassault Aviation, and Jean is the right person to lead the effort. He has a complete vision of the customer service experience, a strong legacy of achievements, and he is very well appreciated by our customers and his teams,” said Eric Trappier, President and CEO of Dassault Aviation.

Kayanakis spearheaded development of a heavy maintenance, repair and overhaul (MRO) facility at Bordeaux-Mérignac in southwest France, dedicated to supporting the Dassault Falcon 7X and 8X business jet fleet. He also led the expansion of the DFS network with satellite facilities in Nice, France; Rome, Italy; Moscow, Russia; and Lomé, Togo. Under his leadership, DFS also set up and operated FalconResponse, Dassault Aviation’s Falcon airborne support solution, for the Eastern hemisphere.

He also recently directed a major renovation of DFS’ FBO at Le Bourget Airport, rated in multiple surveys as the No. 1 FBO in the Paris region. DFS’s Le Bourget facility is part of the Air Elite FBO network, serving a wide range of business aircraft.

In the customer service role, Kayanakis takes over from Jacques Chauvet, who plans to retire this year.

Other Stories
Advertisement
Latest News

Airbus deploys mission-critical communication solutions to help secure Hajj

Airbus has secured this years’ Hajj holy pilgrimage in Mecca with its mission-critical communication technologies in Saudi Arabia.

Capital Markets Investors predict more airline bailouts

An overwhelming majority (81%) of capital markets investors expect to see more government support to ensure the survival of regional airlines as carriers struggle to survive the prolonged collapse in demand for air travel resulting

Emirates launches new passenger service to Miami

Emirates is connecting global business and leisure travellers with it's first-ever passenger service between Dubai and Miami.

IATA warns governments on high cost of testing

The International Air Transport Association (IATA) called on governments to take action to address the high cost of COVID-19 tests in many jurisdictions and urged flexibility in permitting the use of cost-effective antigen tests as an

Gulfstream exceeds 500 in-flight connectivity service installations

Gulfstream Aerospace has surpassed 500 installations of the Inmarsat Jet ConneX in-flight connectivity platform on large- cabin aircraft. The Wi-Fi solution is available on new aircraft and can be retrofitted on qualifying existing

Embraer delivered 34 jets in Q2 of 2021

Embraer delivered a total of 34 jets in the second quarter of 2021, of which 14 were commercial aircraft and 20 were executive jets (12 light and eight large).

WDS SK2601090322
See us at
World Defence Show 2022Aviation MENA 2022Aviation Africa 2021 BTOCDAS21_BT