Subscribe Free
in People

Dassault Aviation names senior VP of Worldwide Falcon Customer Service & Service Center Network

Posted 15 January 2019 · Add Comment

Dassault Aviation has appointed Jean Kayanakis to a newly created position, senior vice president, Worldwide Falcon Customer Service & Service Center Network.

 

The new role encompasses responsibility for customer service activities, Dassault’s service center network organisations, plus the Operational and Pilot Support Department.

Kayanakis was most recently general manager of Dassault Falcon Service (DFS), the largest European-based aircraft service company offering tailored and comprehensive maintenance services to Falcon operators as well as charter operations and aircraft management. DFS is based at Le Bourget airport in Paris and Mérignac airport in Bordeaux.

“This is a new, comprehensive approach to customer service at Dassault Aviation, and Jean is the right person to lead the effort. He has a complete vision of the customer service experience, a strong legacy of achievements, and he is very well appreciated by our customers and his teams,” said Eric Trappier, President and CEO of Dassault Aviation.

Kayanakis spearheaded development of a heavy maintenance, repair and overhaul (MRO) facility at Bordeaux-Mérignac in southwest France, dedicated to supporting the Dassault Falcon 7X and 8X business jet fleet. He also led the expansion of the DFS network with satellite facilities in Nice, France; Rome, Italy; Moscow, Russia; and Lomé, Togo. Under his leadership, DFS also set up and operated FalconResponse, Dassault Aviation’s Falcon airborne support solution, for the Eastern hemisphere.

He also recently directed a major renovation of DFS’ FBO at Le Bourget Airport, rated in multiple surveys as the No. 1 FBO in the Paris region. DFS’s Le Bourget facility is part of the Air Elite FBO network, serving a wide range of business aircraft.

In the customer service role, Kayanakis takes over from Jacques Chauvet, who plans to retire this year.

* required field

Post a comment

Other Stories
Advertisement
Latest News

Abu Dhabi International welcomes high number of passengers during Eid-Al-Fitr holiday

Abu Dhabi International Airport (AUH) handled 564,042 passengers during the nine-day-long Eid-al-Fitr holiday, the beginning of the summer season.

Qatar Airways wins four 2019 APEX Passenger Choice awards

Qatar Airways has won four out of six 2019 Airline Passenger Experience Association’s (APEX) Passenger Choice Awards.

RJ operates 266 extra flights to cater for the seasonal demand

Royal Jordanian(RJ) has started operating extra flights on different sectors and increased the frequency of its scheduled operations to the stations that see remarkable demand on travel in the summer season.

Oman Air achieves IATA NDC Level 4 Certification

Oman Air has received the level 4 New Distribution Capability (NDC) certification from International Air Transport Association (IATA).

Etihad Airways expands partnership with Amadeus to foster long-term

Amadeus and Etihad Airways have announced an extension of their longstanding partnership for distribution services across channels.

Qatar Airways touches down in Lisbon

Qatar Airways’ first ever passenger flight to Portugal landed at Lisbon Airport on Monday 24 June 2019.

Luxivair SK2404240719
See us at
MEBAA BT2006260919ACCA19_BT_2404091019Dubai AS BT2006211119DIAC19_BT264161119