Airport Show: IER wins MEA kiosk deal at Beirut

Middle East Airlines  selected the IER 918, the latest generation of Common Use Self-service Kiosks designed to meet the new challenges in passenger travel and take advantage of emerging trends such as e-ticketing, 2D bar-coded boarding passes, the ability to read e-passports and to check-in airline passengers with or without bags.

Besides the kiosks, the solution which will be supplied by IER to MEA will include the IER Common-Use Self-Service (CUSS) platform. IER will also provide the supervision of kiosks from its Paris-based Support & Monitoring Center.

Through the IER Monitoring System (IMS), a powerful tool to supervise kiosk operations, IER will provide a real time overview of the entire kiosk installed base and diagnostic information about the IER CUSS platform. This monitoring system will continuously monitor the health of the self-service kiosks, increasing the uptime and reducing the overall operating costs of the self-service solution.

Adib Chreif, Head of IT Division at Middle East Airlines said: “Middle East Airlines is strongly committed to provide a smooth and seamless travel experience for its passengers. We are pleased to introduce the new self check-in kiosks from IER, the world-class technology, at Rafic Hariri Beirut International Airport which simplify the check-in process for passengers and at the same time help to ease congestion during busy times.”

“It is a great satisfaction that Middle East Airlines has recognized our long term partnership and IER’s leadership in CUSS. Our approach, as usual, was to carefully take into consideration each of MEA’s specific needs and customize a solution fitting their environment and requirements. Self Service is increasingly offered by the airline industry worldwide, as it is helping to reduce operating costs while boosting passengers’ satisfaction. IER is committed to support our airlines and airports partners in deploying comprehensive solutions aiming at making the passengers’ journey seamless, fast and pleasant” stated Franck Vitte, VP Sales Asia and Middle East.

As Self-service check-in application is now undergoing an accelerated phase, IER, which multiplies kiosks deployments at airports all over the world, is very proud to supply Common Use Self-service kiosks to Middle East Airlines. For many years, IER has been involved with IATA in creating the CUSS standard and has gained an extensive expertise in the field resulting in a comprehensive range of solutions including hardware, middleware and customised self-service applications.