Subscribe Free
in Airports

Abu Dhabi Airports contributes to development of airport customer experience programme

Posted 8 April 2019 · Add Comment

Abu Dhabi Airports contributed to the Airports Council International’s (ACI) development of the world’s first Airports Customer Experience Accreditation programme.

 

The new programme was launched during the ACI Asia-Pacific World Annual General Assembly, Conference and Exhibition which took place in Hong Kong, on April 3.

During the event Abu Dhabi International Airport (AUH) was recognized as one of six airports who contributed to the development of the new programme, and the first and only airport in the Middle East and North Africa to be accredited.

The programme forms a part of ACI’s globally-established Airport Service Quality (ASQ) program, and is designed to help airports implement best practices, educate employees and ensure customer satisfaction through service excellence.

Bryan Thompson, chief executive officer of Abu Dhabi Airports, said: “Providing our customers and passengers with a seamless experience and making sure they are happy with our services is among our foremost priorities at Abu Dhabi Airports. We are delighted to have had the opportunity to contribute to the ACI’s development of the new Airport Customer Experience Accreditation program and proud to announce AUH’s status as the first and only airport in the region to be accredited.”

As a part of the accreditation process, each airport is required to ensure the highest levels of training and service accreditation for their staff, enabling them to deliver best in class services.

* required field

Post a comment

Other Stories
Advertisement
Latest News

Captains fantastic

With airlines growing around the world, pilots are in demand and the training industry is rapidly expanding to meet expectations. Dave Calderwood reviews the Middle East’s progress, including cockpit-ready first officers.

More control, less waiting - top priorities for passengers

The International Air Transport Association (IATA) has announced the results of its 2019 Global Passenger Survey showing that passengers are looking to technology to improve their travel experience.

Turkish Aerospace to attend Seoul International Aerospace and Defence Exhibition

Turkish Aerospace will participate in Seoul International Aerospace and Defence Exhibition for the first time, between 15-20 October 2019.

Etihad and Air Arabia to launch new low-cost carrier

Etihad Aviation Group (EAG) has signed a partnership deal with Air Arabia to launch a new low-cost carrier called Air Arabia Abu Dhabi.

Abu Dhabi Airports welcomes new Air Arabia Abu Dhabi to Abu Dhabi International

Air Arabia Abu Dhabi will cater to the growing low-cost travel market through its hub in Abu Dhabi International Airport.

Bahrain Airport Company renumbers aircraft parking stands

Bahrain Airport Company (BAC), the operator and managing body of Bahrain International Airport (BIA), renumbered BIA’s aircraft parking stands, bringing Bahrain’s gateway further in line with international standards.

TAA SK0907311219
See us at
BIDEC BT0108301019AVMENA20 BT1309100620Dubai AS BT2006211119AVAFA20BT2607050320DIAC19_BT0509161119Global Aircraft Maintenance BT0910061119