Travelport launches Queue Control Console

The new product – now available across the Middle East, Africa and South Asia – creates rules for how and when tickets are issued, saving agents time and improving efficiency.   

Travelport Queue Control Console enables booking files to be sent through a criteria engine that allows only booking files that meet specific requirements, such as all fares guaranteed or no infant passengers, to be actioned. Automated ticketing capabilities go into the booking and issue the ticket without intervention saving the agent time and improving accuracy. 

The product allows agents to set up schedules that ensure tasks run on specific days, intervals, and times during the day to suit them and the product can monitor one or more queues for booking files to action.  Queue placement automation enables tickets to be booked in one location and issued in another or booked by one agent and issued by another within the same location. 

Travelport Queue Control Console is fully server based and uses web services to communicate with Travelport.  It also provides agents full access to logs and other data that shows all system actions. 

Rabih Saab, Travelport’s president and managing director, Africa, The Middle East and South Asia, said: “We are delighted to launch Travelport Queue Control Console in this region. Both online and offline travel agents tell us they want to work as efficiently as possible and Travelport Queue Control Console delivers an automated process that takes care of routine, repetitive tasks enabling agents to concentrate on other, more profitable activities.”