Subscribe Free
in Technology

SITA: Airlines and airports to invest US$33 Billion in I.T in 2017

Posted 6 September 2017 · Add Comment

Airlines and airports are estimated to spend nearly US$33 billion on IT this year, according to the SITA 2017 Air Transport IT Trends Insights.

The reports showed airlines are focusing their technology investments on similar priorities. Top of the agenda for CIOs at both airlines and airports, are investments in cyber security and cloud services. In addition, they are prioritizing investments in passenger self-service.

SITA’s research of the world’s airlines and airports shows that IT spend remains strong. Airlines’ spend as a percentage of revenue will rise to an estimated 3.30% or US$24.3 billion in 2017. For airports, the rise is to an expected 5.05% for this year or US$8.43 billion. Looking ahead to 2018 over 70% of airlines and 88% of airports are expecting IT spend to increase or remain at the same levels as today.

As IT spend increases, both airlines and airports agree that the number one priority for their investments is cyber security. Nearly all of them – 95% of airlines and 96% of airports – plan to invest in major programs or R&D on cyber security initiatives over the next three years. This shows alignment across the industry on the importance of investing in this area.

Ilya Gutlin, President, Air Travel Solutions, SITA, said: “The air transport industry is going through digital transformation and focusing its attention on protecting the business and passengers; making it more efficient; and improving the passenger experience. Cyber-attacks are a very real threat in the highly interwoven air transport industry so building solid defenses is essential. Cloud services provide important efficiencies which play a key role in keeping costs down. Investments in self-service improve passenger satisfaction as they welcome the independence and efficiencies it delivers.”

Gutlin continued: “When it comes to IT investment, airports and airlines are aligned to provide better, more secure service to customers. The interdependencies built into air transport systems mean investments and improvements in all these areas, by airlines and airports alike, will continue to contribute to a strong global industry.” 

Antoine Rostworowski, Director, Airport Customer Experience and Technology, Airports Council International (ACI), said: “SITA’s research, which was co-sponsored by ACI, reveals valuable insights for our industry. It is encouraging to see the alignment of investment priorities among airports and airlines, which reflects the collaboration between ACI and IATA on best practices. ACI and IATA have joint initiatives such as Automated Border Control, end-to-end baggage tracking (Facilitation), Data Exchange, Common-Use (Airport IT) and Smart Security. Industry partners such as SITA and others are also involved in these initiatives to make airports more efficient and to improve the passenger experience.” 

Cloud services are another top investment priority with 95% of airlines and 85% of airports planning to invest over the next three years, continuing an upward trend that SITA has recorded since 2015. The third key area of investment that was highlighted by both airlines and airports is to provide extra self-service options to passengers. 

Airlines are focusing on providing mobile services. Today the vast majority of airlines provide check-in (73%), boarding (70%) and flight status notifications (68%) via mobile and by 2020 more than 97% plan to do so. A key area of growth will be providing real-time flight updates over social media which will jump from 31% of airlines doing so to 92% in the next three years.

Providing a seamless experience is key to the airlines. In total, 94% rate streamlining services into a single app as a priority, with 58% rating this as a high priority. Mobile app capabilities and usability are developing quickly and an increasing number of airlines plan to use mobile as a customer service tool, including at times of disruption.  

At airports, self-service processes at check-in, bag drop and boarding are increasingly popular with passengers and 89% of airports are investing in these processes. Airports operators have a keen focus on improving the journey through the terminal and are looking to new technologies such as the Internet of Things, beacons and sensors, to support their goals. SITA’s insights show that 80% are investing, or planning to invest, in these technologies over the next three years. Nearly three quarters, 74%, are investing in way-finding solutions and 68% in solutions to improve personalisation for the passenger.

* required field

Post a comment

Other Stories
Advertisement
Latest News

Dubai Air Navigation Services and SERCO Middle East sign contract

At its head quarter’s in Dubai International Airport (DXB), Dubai Air Navigation Services (dans) have signed a supplementary agreement with SERCO Middle East.

Airbus throws spotlight on Tactilon Dabat to develop apps for local security agencies

Airbus will throw the spotlight on the Tactilon Dabat, the world's first integrated smartphone and full TETRA radio--all rolled into one, during their first time participation at the 20th edition of Intersec, the world’s leading trade

RJ to start flying to Copenhagen in early June

Royal Jordanian will launch a new direct service to Denmark's capital, Copenhagen, as of June 3, 2018.

UAE and Izmir get connected with Air Arabia

The UAE and Turkey's third city - Izmir - will be connected later with direct flights to Sharjah with Air Arabia.

End of an era for Gulfstream

The last of one of the industry's best-selling business jets has been delivered.

Jazeera adds an Indian double to its destinations

Kuwait low cost carrier, Jazeera Airways, has begun flights into Sardar Vallabhbhai Patel International Airport, Ahmedabad and to Kochi - the second and third new routes currently planned in to India, following the launch of flights to

Aviation Africa SK18418
See us at
Istanbul Airshow BT22018Saudi Future Airports BT150318Aviation Africa BT18418Global Aerospace BT2018AIME BT1204240118MEBAA BT2018BIAS BT271017161118Abu Dhabi AirExpo BT2018ArabianTravelMkBT250418