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Qatar Airways opens new European contact centre In Poland

Posted 19 March 2013 · Add Comment

Qatar Airways has expanded operations in Poland with the opening of a new centralised European Customer Contact Centre creating over 100 new jobs.

Above: Pictured flanked by Qatar Airways cabin crew at the opening of the airline’s new European Customer Contact Centre in the Polish city of Wroclaw are, from left: Poland’s Ambassador to Qatar, His Excellency Robert Rostek; State of Qatar’s Ambassador to Poland, His Excellency Hadi Nasser Al Hajri; Qatar Airways Vice President Customer Contact Centres Thomas Bartsch; and Executive Analyst at the Qatari Embassy in Warsaw, Nagmeldin Karamalla.

The Polish city of Wroclaw was chosen as the location for the new facility due to the high number of young Poles with multi-lingual skills. The Contact Centre is responsible for handling enquiries from customers across key European markets, a region which represents over 25% of the airline’s global network of 125 destinations.

The Wroclaw opening was attended by the State of Qatar’s Ambassador to Poland, His Excellency Hadi Nasser Al Hajri; Poland’s Ambassador to Qatar, His Excellency Robert Rostek; the Mayor of Wroclaw, Rafal Dutkiewicz; together with business leaders and local media.

Since launching scheduled flights from Doha to Poland’s capital city of Warsaw four months ago, Qatar Airways has rapidly grown its presence in the country.

The route was upgraded from four-flights-a-week to daily last month, followed now with the new contact centre opening, further demonstrating the airline’s commitment to one of its newest markets.

Qatar Airways chief executive officer Akbar Al Baker said: “It’s been an incredible few months for us in Poland with so much activity in such a short space of time that has included winning a few awards along the way for our successful operations in the country.

“Our new European Customer Contact Centre is designed to handle a range of customer services such as reservations, ticketing and other related enquiries.

“The amount of support we have received from the Polish authorities, including the trade development agency in Wroclaw, to open the Contact Centre here has been wonderful. The high level of language skills among young Poles proved to be a decisive factor in us choosing to base our new centralised customer operations in Wroclaw.s

“The combination of state-of-the-art technology and professional services meets our customers’ expectations for convenient, quick and easy access to our products and services.

“We entered the Polish market last December with scheduled flights because of the huge potential we saw in serving the local market with long-haul travel to the Middle East and beyond across Asia Pacific. This is a dynamic market and we are delighted to extend our operations further with the new Customer Contact Centre.”

Qatar Airways vice president Customer Contact Centres, Thomas Bartsch, said: “Our commitment to a motivated and passionate workforce will directly translate into a high level of service our customers have come to expect from Qatar Airways.

“The Contact Centre offers an outstanding work environment and we expect this will serve as a catalyst for economic growth, job creation and a great boost to the Polish economy.”

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