Oman Air's Sindbad programme processes missing miles claims in real-time

Occasionally, for a variety of reasons, Sindbad miles do not get registered to members’ accounts and members have to claim for these retroactively. With this improvement, members can submit these claims online and they will be processed instantly in real-time, Accepted claims will be updated in member’s account immediately. If claims are rejected, members will be notified of the reason for the decision straight away.

The process is very simple. All that the members have to do is enter their ticket number, together with a minimal amount of additional information, into the online ‘Missing miles claim’ form and click submit.
 
Abdulrazaq Alraisi, chief commercial officer at Oman Air, said: “With the introduction of real-time missing miles claims processing, Oman Air’s Sindbad members can now submit miles claims online and know the status of their claims immediately, making the experience faster, simpler and hassle free.
 

"This is just the latest step that Oman Air has taken in increasing the ease, convenience and choice that we offer to our most valued customers.”