mercator and United Airlines join forces

It has created one of the largest cargo IT solutions in the airline industry. The migration has helped United Airlines move away from around 20 legacy systems, saving millions of dollars in operational costs.

United Airlines expects to have over two million bookings and 1.5 million air waybills every year on its more than 6,000 daily flights with over 700 aircraft that fly to 10 major hubs and over 400 airports worldwide.

“With the end customer in mind, streamlining processes and enabling significant cost savings are critical when shaping future air cargo technology. It means much more than simply moving goods from origin to destination. While the global industry grows, and the world becomes better connected, we strive to put our aviation expertise to our customer’s service,” said Mukund Srinivasan, vice president mercator.

Robbie Anderson, president United Cargo added:  “The partnership between mercator and United created and deployed a UC360° system that is the foundation for the future optimization of United Cargo’s products, processes and technology. Managing our cargo operations and revenue accounting with the proven, industry-leading SkyChain and RAPID platforms transformed our technology from outdated to next-generation in a single step. At United Cargo, we’re very excited about future developments in the areas of e-commerce, communications and customer relationship management, because now we have a system that accommodates these advancements in a way that sets us apart from our competitors.”