Istanbul Atatürk Airports receives the ASQ award

Organised by Airports Council International (ACI World), the global platform of airport operators, Airport Service Quality (ASQ) programme selected Istanbul Atatürk Airport as "the most improved airport” in Europe. 

“Last year Istanbul Atatürk Airport was the third busiest airport of Europe after London and Paris with 61.3 million passengers.,” said Angela Gittens, director general, ACI World. 

“We are continuously investing and innovating to offer the best travel experience to our passengers. In 2015, we completed a major renovation project in Istanbul Ataturk, in order to improve passenger flow. Duty-free store areas and food courts have been enlarged and redesigned to serve the increased passenger flow, while accommodating the increasing transit passenger traffic. Also, biometric passport checks were initiated at the terminal. The Obstacle-Free Airport Project of our company has been named as a best-practice at the UN Conference of States Parties to the Convention on the Rights of Persons with Disabilities in New York. 

“TAV is in collaboration with all industrial stakeholders, especially the State Airports Authority, the Civil Aviation General Directorate and Turkish Airlines, to provide a safe, swift and comfortable travel experience to all our passengers. The ongoing extension project at the international terminal will be completed in the first half of this year, adding another 20 million passengers to the airport’s annual capacity. The ASQ program by ACI Europe has always been a fundamental tool in providing us with crucial feedback on how to improve our services. I would like to emphasize that we are honoured to receive this award given solely upon the feedback of the passengers.”