Subscribe Free
in Air Transport

EAP Shared Service opens an office in Belgrade

Posted 13 March 2017 · Add Comment

EAP Shared Services, part of Etihad Aviation Group, has opened a new global Shared Services centre, in Belgrade.

The EAP Shared Services centre was officially opened today, Monday 13 March, by Aleksandar Vučić, the Prime Minister of the Republic of Serbia;  James Hogan, the President and Chief Executive Officer of Etihad Aviation Group, and Siniša Mali, Mayor of Belgrade.

The new facility, located near Serbia’s capital city centre will perform contact centre and loyalty operations in Europe for Etihad Airways, Air Serbia, Air Seychelles and Etihad Regional, expanding in time to include Alitalia and Air Berlin, as well as their respective loyalty programmes. 

Initially over 200 Serbian nationals will be employed at the centre, which is planned to increase to approximately 685 people by 2020. The workforce is set to handle more than 4.4 million calls by 2020.

Speaking to guests and media at the opening, Prime Minister Aleksandar Vučić, said: “The EAP Shared Services Centre is another example of successful foreign investment in Serbia. The fact that this centre is being established right here in Belgrade demonstrates the confidence that renowned international companies such as Etihad have in our country and workforce. The EAP Shared Services team is multi-lingual and trained to provide world-class customer service which is a true reflection of the modern Serbia.”

James Hogan, said: “We are delighted to open this latest EAP Shared Services centre which brings many EAP airlines, and their loyalty programs, under one roof. This Centre of Excellence will provide a wealth of efficiencies for each airline and allow them to compete effectively in an increasingly complex and competitive global marketplace.”

The EAP Shared Services centre is located in the Airport City business park in New Belgrade and adds to the global portfolio of service centres operated by partner airlines. Today, Etihad Airways operates three contact centres in the emirate of Abu Dhabi, and one in Manchester.

* required field

Post a comment

Other Stories
Advertisement
Latest News

Operations from the ground up

Keith Mwanalushi looks at the expansion of ground support operators and equipment in the Middle East region as the pressure mounts to remain competitive and maintain commercial viability.

Emirates announces A380 service to Nice and adds Monaco transfers by helicopter

Emirates Airlines has launched a daily A380 service to Nice, gateway to the French Riviera and Provence. The daily A380 service will start on July 1, 2017.

Etihad Airways and Norlands celebrate the 2000th Flying Nanny

Etihad Airways has celebrated the graduation of its 2000th Flying Nanny, continuing its relationship with Norland, the respected UK-based higher education college which specialises in 'early years' education.

UK bans passengers from Queen Alia Airport from carrying laptops, tablets and large phones

The UK authorities issued new rules that ban passengers on flights from Queen Alia International Airport and other airports in the region departing to London from carrying laptops and tablets in the aircraft cabin, in addition to the

Emirates expects busy spring break travel period

Emirates expects high passenger traffic on its flights this upcoming weekend starting from Thursday 23rd March as travellers head abroad for spring and holiday break. Over 89,000 travellers will be passing through Emirates Terminal 3

Qatar Airways welcomed Orbis Flying Eye Hospital to Doha

Qatar Airways welcomed Orbis Flying Eye Hospital to Doha with an official reception at Doha International Airport (DIA).

TAA
See us at
Aeropodium BT2802240417EBACE17 BT0103240517Kuwait APADS BT1602270317