Subscribe Free
in Air Transport

EAP Shared Service opens an office in Belgrade

Posted 13 March 2017 · Add Comment

EAP Shared Services, part of Etihad Aviation Group, has opened a new global Shared Services centre, in Belgrade.

The EAP Shared Services centre was officially opened today, Monday 13 March, by Aleksandar Vučić, the Prime Minister of the Republic of Serbia;  James Hogan, the President and Chief Executive Officer of Etihad Aviation Group, and Siniša Mali, Mayor of Belgrade.

The new facility, located near Serbia’s capital city centre will perform contact centre and loyalty operations in Europe for Etihad Airways, Air Serbia, Air Seychelles and Etihad Regional, expanding in time to include Alitalia and Air Berlin, as well as their respective loyalty programmes. 

Initially over 200 Serbian nationals will be employed at the centre, which is planned to increase to approximately 685 people by 2020. The workforce is set to handle more than 4.4 million calls by 2020.

Speaking to guests and media at the opening, Prime Minister Aleksandar Vučić, said: “The EAP Shared Services Centre is another example of successful foreign investment in Serbia. The fact that this centre is being established right here in Belgrade demonstrates the confidence that renowned international companies such as Etihad have in our country and workforce. The EAP Shared Services team is multi-lingual and trained to provide world-class customer service which is a true reflection of the modern Serbia.”

James Hogan, said: “We are delighted to open this latest EAP Shared Services centre which brings many EAP airlines, and their loyalty programs, under one roof. This Centre of Excellence will provide a wealth of efficiencies for each airline and allow them to compete effectively in an increasingly complex and competitive global marketplace.”

The EAP Shared Services centre is located in the Airport City business park in New Belgrade and adds to the global portfolio of service centres operated by partner airlines. Today, Etihad Airways operates three contact centres in the emirate of Abu Dhabi, and one in Manchester.

* required field

Post a comment

Other Stories
Advertisement
Latest News

Boeing Helena site expands to support 777X aircraft production

Boeing employees and community members have commemorated the 90,000 square-foot expansion of Boeing Helena to support 777X airplane production.

International Youth Day takes off with Qatar Airways

A Qatar Airways captain helped International Youth Day take off at Doha's KidzMondo – located in the Mall of Qatar – with the aid of two would-be pilots.

Emirates to deploy extra flights for the upcoming Hajj season

Emirates will be operating extra flights to Jeddah to help facilitate travel for thousands of pilgrims this year heading to and from the Kingdom of Saudi Arabia for Hajj.

RJ launches new online premium services

Royal Jordanian Airlines is now offering three online services to its guests, in order to enhance their travel experience at all stages.

ADA takes full control of former JV

The Abu Dhabi Aviation Group (ADA), the UAE-capital based aviation concern which owns the Middle East's largest commercial helicopter operation as well cargo airline Maximus Cargo and holds equity in the VIP luxury charter operator

Chiang Mai becomes Qatar Airways' fourth Thai destination

Qatar Airways will launch flights to beautiful Chiang Mai, its fourth destination in Thailand, as it expands to meet increased demand for Thai destinations from holiday-makers. The new route comes in addition to existing services to

Aviation Africa SK18418
See us at
Aviation Show 267291117DIAC BT1105121117Global Aerospace BT28218AIME BT1204240118RMIT BT1631817Aviation Africa BT18418DAS BT1105161117Commercial Aircraft Financing BT2017DASAS BT3006161117