Dubai Airports and Emirates honoured with Service Olympian Awards

Dubai Airports took the award for the ‘Best Employee Learning Scheme’ while Emirates came out the winner in the People’s Choice Award – an online vote by consumers in which it took 20% of the poll.

 

The two were among 16 public and private organisations from the UAE’s government, finance, healthcare, telecoms, retail and aviation sectors who were selected from 180 entrants for 21 awards – including two which went to individuals who were judged to demonstrate the best customer service and leadership.

 

“Entries this year were significantly up on previous editions and the quality of application was excellent, better than ever and competition was very intense,” said Robert Keay, Founder and Managing Director of Ethos Integrated Solutions, the region’s leading provider in delivering excellence for customer experience which is behind the annual awards initiative. “Standards are rising, albeit not uniformly, however the judges agree the trend towards customer service in the UAE is clearly positive.

 

“There is an increasing focus on customer experience in both the public and private sector. This is not just a theoretical discussion, but they are taking actual measures to improve their customer experience delivery. Organisations are considering increasing their investments in customer experience delivery.  They are implementing customer journey mapping initiatives and as a whole focusing more and more on the customer experience as a key success factor.”

 

The judging panel was led by Phillip Forrest, President of The International Customer Service Institute who said: “Consideration was given to a number of influencing factors when reviewing the applicants’ performance including the organisation’s size, its available resources and application of them, the maturing of the sector in which they operate and their prevailing economic dynamics.”