Subscribe Free
in Airports

ADAC signs service level agreement with Abu Dhabi customs from department of finance

Posted 22 February 2013 · Add Comment

Abu Dhabi Airports Company has announced that it has signed a Service-Level Agreement (SLA) with Abu Dhabi Airport Customs to ensure the implementation of quality services at Abu Dhabi International Airport. The signing ceremony was held at Abu Dhabi Airports Company with senior executives from both entities.

The SLA meets the requirements of the Department of Transport and Air Transport Regulation Civil Aviation’s Part 9, Article TA 030/07, which defines the minimum level of service, staff training and development programs for government, private and public entities.

Hamad Al Hurr Al Suwaidi, Chairman of the Department of Finance said: “The signing of this agreement with Abu Dhabi Airports Company reflects our commitment to provide guidelines for the level services pertaining to Customs at Abu Dhabi International Airport. The guidelines will act as a catalyst for the constant development of quality services by identifying the roles and procedures of each unit involved. We are glad to have a close professional relationship with ADAC that results in producing efficient services to our joint customers.”

Ali Majed Al Mansoori, Chairman of ADAC, said:“ADAC is working towards achieving its vision of becoming the world’s leading airports group. Therefore, the company is keen to adapt the latest methods and systems that would enable it to increase efficiency whilst maintaining the highest standards in health and safety, security and quality.

“ADAC is proud to have achieved the first milestone in its SLA development initiative with its strategic partners, and in accordance with DoT’s requirements. Once fully functional, service levels will be enhanced meeting customer requirements allowing ADAC to position itself as a leading provider of airport services,” added Al Mansoori.

 

* required field

Post a comment

Other Stories
Advertisement
Latest News

Solar Impulse 2 completes first solar-powered round-the-world flight

Having taken turns at the controls of their zero-emission electric and solar airplane, Solar Impulse 2 (Si2), Bertrand Piccard and André Borschberg have today landed back in Abu Dhabi to achieve their dream of completing the first ever

Embraer AIAC sign MoU for aeronautical engineering development in Morocco

Embraer and the Mohammed VI International Aviation Academy (AIAC) have signed an MoU for engineering development in Morocco.

Emirates to deploy flagship A380 on Johannesburg route

Emirates will be upgrading one of its four daily flights between Dubai and Johannesburg to an Airbus A380-800 from 1st February 2017.

Boeing partners with Emirates Flight Training Academy to address growing pilot demand

Boeing has announced a partnership with the Emirates Flight Training Academy to collaborate on a comprehensive training curriculum and software infrastructure to help train pilot cadets.

Boeing forecasts 1.5 million pilots and technicians needed by 2035

Boeing has released its 2016 Pilot and Technician Outlook and projects a demand for nearly 1.5 million pilots and technicians over the next 20 years.

Etihad Airways to increase A380 service between JFK and Abu Dhabi airports

Etihad Airways has announced plans to increase Airbus A380 service between New York's John F. Kennedy International Airport and Abu Dhabi International Airport in response to heightened demand from guests traveling between the two

GMA_SK20731816_Arabian_Aerospace
See us at
Istanbul Airshow BT 2016Aeropodium BT276141116 Arabian AerospaceAviation Africa 2017 BT 23F17GMA_BT20731816_Arabian_AerospaceWorld_Space_Congress_BT21JN23N16_Arabian_AerospaceAIME2017 BT 2579217