Abu Dhabi Airports signs ten-year agreement with Avaya

This partnership sees Abu Dhabi Airports deploy Avaya solutions for IP telephony, video collaboration, and contact centre technology across its airports and organizations, designed to increase performance, reduce costs and accelerate the transformation of customer service experience.  Avaya will also be introducing its latest solutions in video collaboration, which will enhance and improve internal and external communications for the aviation leader.   

The new ten-year framework agreement will offer Abu Dhabi Airports the opportunity to work with a select number of Avaya’s partners located throughout the UAE to provide topline services and solutions. The agreement covers an initial requirement of 25,000 telephony extensions, which will increase as Abu Dhabi Airports grows, as well as consolidating the company’s communications infrastructure on Avaya Aura. It also encompasses a broad suite of Avaya technology solutions and expertise, enabling Avaya to implement, source, manage and enhance technology operations throughout Abu Dhabi Airports’ networks. By using Avaya for this complete end-to-end implementation, the airports company can move to a standardized communications model, creating a centralized system to manage all of its operations. 

To enhance customer relationships while improving staff quality, Avaya will also provide Abu Dhabi Airports with a state-of-the-art contact centers solution, aimed at boosting the performance of agents interacting with travelers. This customer focus will provide a deployment platform for new airport services and also benefit the company’s airline partners. 

The expanded alliance between Abu Dhabi Airports and Avaya underscores Avaya’s commitment to bring The Power of We™ to every Avaya customer, helping businesses to drive faster collaboration, smarter decisions and better business results.    

Tony Douglas, CEO Abu Dhabi Airports said: "Timely, reliable and cost-effective communications are integral to any successful airport, and Abu Dhabi Airports’ growth strategy dictates that we have a superlative communications strategy in place to meet the needs of travelers, our airlines, and our staff. Adding Avaya to our network of partners is another key element to ensuring we have the right tools and services that will support Abu Dhabi Airports’ vision to become the world’s leading airports group.” 

Nidal Abou-Ltaif, vice president of Middle East, Africa, Turkey and India, Avaya, said: “Abu Dhabi Airports represents one of the world’s fastest-growing and most innovative airport groups; their management team has created a forward-thinking strategy to provide superior service and solutions to their staff and customers alike, while anticipating future opportunities. With a custom-built solution for each client, Avaya can help innovative companies like Abu Dhabi Airports get the most out of their communications infrastructure as a critical element for growth.”